We simply love it!

First of all, please accept my apologies for not writing to you sooner. I have no excuses other than to say Christmas and holidays got in the way!

I would like to thank you and all concerned with the project of turning an empty space into such a magnificent ensuite; it truly is stylish, with wonderful, clean and modern lines. Smarter Bathrooms has realized a dream come true for me – from my initial design concept to completion. I could not be happier with the results! The quality workmanship, fittings and finish is astounding! Everyone who sees our new ensuite is greatly surprised at what we have accomplished here. It definitely has a WOW factor!

After a couple of design hick-ups, the job progressed smoothly and hassle-free. I found that dealing with your company, overall, was a pleasant experience and all issues of concern were resolved immediately and amicably.

In particular, Patrick and I would like to make the following comments:

David De Vincentis, the Project Manager, is a brilliant organizer and worker; he was very pleasant to deal with and nothing posed a problem for him. He is very caring and accommodating and goes to a lot of trouble to achieve the best possible result. I especially note that he works very well in partnership with Robert, the Carpenter, who is a highly skilled tradesman and who also is a gem of a person, with a good work ethic and great personality. Together, they appeared to make the job flow with great ease and good humour!

The other tradesmen, Danny the Plasterer and Waterproofer, Jamie the Tiler, Justin the Plumber and Anthony, the Electrician were also terrific. I could not fault the workmanship and their general attitude towards their work and to ourselves. They were all courteous and respectful to us and our home at all times. Whatever mess was made, they cleaned up prior to going home every day! Jamie, needs special commendation for his superb tiling – he’s got talent! Not only did he consult with us prior to laying the very first tile, he made tiles line up beautifully where there was a discrepancy in the size between the floor and the wall tiles! A great job, Jamie!

All your tradesmen are a great asset and I ask that you pass on our sincere “THANK-YOU” to each and every one of them, please.

We will most definitely pass on your company’s details to anyone contemplating renovating or building a new bathroom. In fact, I have already given a couple of your business cards to some friends who should be contacting you shortly.

Again, thanks for our new ensuite! We simply love it!

Irene and Patrick - Regent

Quality of Design

Rob was an excellent supervisor, and Jamie is an outstanding tiler (and person). Your trades staff were a pleasure to have in the house (including sub contractors). Also it was the quality of Chris's design that initially sold us the job (to the extent that we didn't seek another quote - something that we always do with these sorts of projects).

Angelo - Surrey Hills

Just as we had Pictured It in our Minds

Hi Russel, I just wanted to drop you a note saying how pleased Jamie and I are with our lovely new bathroom. It really is great and looks just as we had pictured it in our minds. Also, as I mentioned before to you, I was most impressed with all the Smarter Bathrooms Tradespeople who came into the house. They respected the fact that it is a home not a construction site and were more than helpful whenever I asked questions. Peter V.-Site Supervisor, was outstanding and was vital in making the whole project run smoothly. He was most professional and patient, and certainly represents Smarter Bathrooms exceedingly well. Thanks again for all your good advice.

Caroline & Jamie

Excellent Communication

They did what they said they were going to do. Excellent communicaion from Site Supervisor - Rob.

Julie and Jonathan, Donvale

Well Managed that man!

A good team of tradesmen
Well Managed Project,

Denis - Ascot Vale

Place My Delight on Record

Dear Andrew,
I apologise to taking so long to write this letter, but I wanted to send you some photographs of the final result after the stain was applied.
I want to place on record how delighted I am with my new bathroom. I really can't believe how safe it feels being on one level, to say nothing of the convenience. I realised after a couple of weeks that it was the first time I had ever enjoyed an indoor laundry, and that too gave me a great deal of joy. It works better than I ever anticipated.
Recently and architect friend of mine visited and demanded to know who had done such a magnificent job. He was particularly impressed with the quality of the workmanship, and when I showed him the documentation, he was even more impressed. I was happy to give him your name, as he is looking for someone for work at his home.
With all building projects there are inevitably times when things don't go according to plan, and I believe it is the mark of a truly great organisation if it able to resolve these hiccups in the speediest and most appropriate way. I couldn't be more satisfied with the final result.
Please convey my formal thanks the Marie, Anthony, Andrew, Jamie, Mac and Nathan who all contributed to a fantastic outcome. And of course thanks to Nick, Alex and yourself for your patience and understanding,
Yours faithfully
Adair

Adair - OAM

By George!!

Hi Vanessa Just wanted to drop you a quick email to say thankyou for everything designing and organising the construction of the bathroom. Am very happy with the result and it looks fantastic. :-) Also, if you can pass on my thanks and appreciation to George, he did a fantastic job and was always willing to help with any question or query I had, and helped me with a few other things in the house. George was a pleasure to have on site, please make sure he knows how much I appreciated him managing my bathroom renovation. Thanks again, and I will make sure I contact you when I am looking at getting the kitchen done, if you guys do kitchens as well. Thankyou Marcus

Marcus - Windsor

A big thankyou

A big thankyou to Russell, Nathan and the team for the beautiful bathroom they created for me!

I was so impressed by the management of the job - starting and finishing on time - a very clean site to come home to each night, and a highly professional crew. Nothing was too much trouble and Nathan was always available to answer my questions.

I was somewhat worried about doing the renovation as I've heard of so many bad stories about tradesmen not showing up, finish dates pushing out and budgets doubling, but you managed my expectations throughout and delivered on time and to budget.

I've already recommended you to a friend, and will be happy to do so in the future - it was a really great experience!

Claire, Kensington

Absolutely delighted

Dear Andrew, Nick and Alex,

Firstly a big thank you to Russell and Andrew for listening to our 'wish list' and then delivering the bathroom that we wanted, within budget.

A special thankyou to Nathan who project managed our renovation so very efficiently (with an acute focus on communication), and completed it well within the deadline.

And of course, please pass on our thanks and appreciation to your fantastic team of tradespersons, whose work was of an extremely high quality. They were also punctual, sociable and always left the 'work area' clean and tidy at the end of each day.

We are absolutely delighted with the result, and are looking forward to repeating the experience with our second bathroom, and meeting you all again.

Sue and Martin, Beaumaris

Entire Team

Thanks to the entire team for their excellent work

Alison - Nth Fitzroy

Wonderful Bathrooms

Dear Smarter Bathrooms,
Thankyou so much for building our wonderful bathrooms. They look and feel superb. A special thanks to Gianni and Carmel. Well done all.

Andrew - Brighton

Professional and Helpful

We have been very happy with the whole process. Every person we dealt with was professional and helpfuland our concerns were dealt with promptly and without hassle. Thankyou.

RC - Kew

Beautiful Bathroom

Thankyou for my beautiful bathroom. I love it. Congrats to all of your great tradesmen and Tevor. At the end of the day, they were clean and tidy and you couldn't tell there were tradesmen in the house.

Sheila - East Bentleigh

Christmas Wishes

Dear Carmel, Damian and all the Smarter Bathrooms crew we wish you a happy and a relaxing Xmas / New Year break.

Thankyou so much for our fabulous bathroom - we are all really enjoying it. Thanks for a really professional job also- from design to sign-off, the process was remarkably smooth and stress free for us. We will certainly recommend you to others (in fact we already have). Thanks again.

Megan and David

Patient Explanations

Bathroom is great – just waiting on the mirror and showerscreen, which should be by the end of this week. Everyone has been great – and patient enough to explain things to me when I have questions about how it all works. We have found it a very interesting process and remarkably low stress!

Megan

Particular Mention

I would like to take this opportunity to thank all the staff at Smarter Bathrooms for the great job they have done on our recently completed bathroom renovation. Particular mention needs to be given to Vanessa Cook and Trevor Newman for their expertise and professionalism throughout the project. My husband and I would have no hesitation in recommending Smarter Bathrooms to others and would look to engage them for any future renovation work on our house.

Fionna - Sandringham

Tireless Workers

This letter is in addition to the standard Customer Satisfactory Survey feedback form issued by Smarter Bathrooms ,as I want to make special mention of the Interior Designer, Carmel Killingbeck and Project Manager Nathan Crump, both of whom worked tirelessly on the bathroom project at the above address.
Whilst there were very skilled, professional tradesmen throughout the job, I would like to make mention of these two particularly as both made the renovated bathrooms what they are now! From the outset of design needs, Carmel provided consistent ideas, knowledge, professionalism and efficiency in creating the changes and settling on the final design. Nathan had then the job to make it happen coordinating all people and work s required. Both these individuals made it a considerably more than straightforward building works than otherwise could possibly have been. I thank them both for assisting us so attentively.
We now have a new family bathroom and separate powder room which we are all very happy with and they have been much admired already by many visitors!

Thank you again.

I will hand out your cards……!
Yours sincerely
Sally

Sally - East Brighton

Excellent Service

Amanda Hodges was excellent and Gianni was great and kept me in the loop at all times. I am very Happy with everything. Thanks, Wendy

Wendy

Religious Experience

Just wanted to let you know the bathroom is complete and we are very happy with the outcome. I would be grateful of you could let Alex and his partners know that Trevor and ALL his tradesman have an outstanding work ethic, were always approachable and showed us (the client) brilliant manners and respect. Smarter bathrooms have restored our faith in the renovation/building industry.

I also enjoyed working with you very much and of course will recommend Smarter Bathrooms to anyone.

Debbie Brighton

The Result Is Fantastic

We are writing to thank you for the recent renovation of our bathroom. The result is fantastic and is proving to be both practical as well as fabulous to look at. We wish to thank the team involved, everyone from the “Demo Boys”, Plasterers, Plumbers and Cleaner were professional and helpful. Jamie, your tiling is beautiful and we really appreciate the care you took. We would especially like to acknowledge Carmel our Designer and Nathan our Supervisor. They were a pleasure to work with, nothing was a problem and their enthusiasm helped us get through what can be a trying time for the whole family. Thank you all once again

M & P Peacock

The End Result Is First Class

We would like to thank you so much for the fantastic work you have done to transform our spare room into a great ensuite and walk in wardrobe, and our tired old bathroom into a modern showpiece. Everyone we have had over to our house has been totally knocked out by the massive change and how great the new rooms look. When we intially looked around for someone to help and advise us on what could be done, we were looking for ideas and feeling a bit daunted at the prospect of what was a sizable amount of work. We came to Smarter Bathrooms. Andrew Crawshaw was enthusiastic and helpful and his ideas and designs were first rate. We knew we had found the right place. He was happy to answer all of our questions and incorperate our ideas into great designs. When the time came for work to commence, we were walked through the work schedule and told how the project would be handled. Trevor Newman, our project manager was on hand to talk through the practical issues and was happy to help us with some great suggestions. We had been worried about our newly installed polished floor and how the work would affect other parts of the house. Trevor and all the tradesmen involved were first rate. They came when we were told they would come, they were all polite and they all did a first rate job. The floors were protected by hardboard covers, protective sheets were laid and everything, including the demolition work, was done with a maximum of care and a minimum of inconvenience to us. Your guys, cleaned up everyday, made a point of being friendly and helpful and were happy to go that little bit extra to make sure we were comfortable. We cannot speak highly enough of Trevor and all the men involed. We were kept informed daily on what work had been done and if there were any issues involved (and there were a few problems given the age and type of house), Trevor was quickly in contact to tell us what needed to be done and made sure we were happy with what was proposed before going ahead. The end result is first class and we have no hesitation in recommending your company to anyone thinking about having their bathrooms renovated. Once again please pass on our thanks to Andrew, Trevour and all of the people involved.

P. Marczuk & P. Shepard - Bentleigh

Renovations can often be a headache!

Renovations can often be a headache! Your team however, has made this renovation a pleasure. Thanks! Excellent communication throughout with designer & builder. Vanessa & Nick were great to deal with.

G. Free

Speedy Renovation

Our bathroom renovation was completed in four weeks after being given an estimated finishing time of seven weeks. I am very pleased with the quality of the work and the speed with which all tasks were completed. The co-ordination of all the different tradesmen by James Scerri was handled in such a way that there were no days wasted waiting for any work to be completed. I found the whole job went very smoothly without too much inconvenience to our household. I would recommend Smarter Bathrooms to anyone wishing to do a bathroom renovation.

M.S. - Clifton Hill

Our New Bathroom Looks Fantastic

Our new bathroom looks fantastic and has no doubt added significant value to our home. The work was completed in the time frame and with minimum inconvenience to us. We would like to commend all of the team (builders, tillers electricians etc) on the quality of the work undertaken. We were particularly grateful that we were assigned James Scerri to lead the project. Indeed, it was a pleasure to have him around the house – Smarter Bathrooms should be very proud to have him as part of their team. We would certainly recommend Smarter Bathrooms to anyone considering a bathroom renovation without reservation.

R & M De Iure

In Tune With Our Taste

Thankyou- Great service - Vanessa instilled total confidence that she was in tune with own taste and we were very impressed with her design, product selection and attention to detail. James's standard of tiling was exceptional and we were delighted with the result.

Roger & Margaret Davies

Very Impressive

Very Impressive. Many thanks especially to Russel Henderson for initial discussions & help with design and Trevor Newman for his careful overseeing of the whole job. We love our new bathroom!

M & M Manning - Brighton

A Great Experience

Simon Edwards and Amanda Hodges really made this a great experience for us. They were professional, helpful, friendly and went above what we would have expected. The property was always left neat and tidy and the attention to detail from Simon, Amanda and the team really impressed us. The few issues that arose during the renovation were dealt with quickly and easily, and we were always kept informed of what was going on.

Steve and Cindy, Mt Waverley

Superb and First Rate

Marty and I are absolutely delighted with how both rooms have turned out. They are gold! Your advise on the design and the choice of colours and finishes, has worked very well and both rooms have turned out very nicely. The detail that Trevor and his team put into the building and the finished job was unreal. Trevor was a sheer delight to have around and is a real asset to the Smarter team. His attention to detail was second to none, along with his down to earth approach. The old adage of you pay for what you get is so true. The quality of the product from the design to the detail the tradespeople is just superb and first rate. The advise Trevor and Mark gave us on the ceiling and the lighting really compliment the design and fittings that you put together. All the best in your future endeavours and keep up the good work. You guys are a great.

Veronica Jamison - St Kilda

Thrilled with the Result

I wish to thank you firstly for taking on my renovation, which I am sure was not your standard renovation. Right from the start after speaking to Amanda, I knew I made the right choice. She is a pleasure to work with and has a great eye for detail. I thank her for her help. I am thilled with the result: the workmanship as well as the pleasent nature of tradesman made the job much easier to deal with. The crew that worked on my job; Peter, Noel and Nathan I wish to thank for dealing with my changing of my mind from time to time, if it bothered them they did not let it show and always had a smile. I would not hesitate to recommend Smarter Bathrooms to anyone looking for a change.

Cathy Jones - North Melbourne

Two Excellent Bathrooms

Andrew – I am delighted with the bathrooms, and very pleased that the work has been completed. The workmen were so helpful and pleasant, and Simon did an excellent job. Many thanks for providing me with two excellent bathrooms. Pam

Pam - Balwyn

Great Rails

Hi Russell,
Thanks for organising the rails. Kevin installed them on Monday: they look great and provide all the hanging space we were hoping for. We're very pleased with the bathroom: our thanks to you, Kevin and his team.
Regards,

Andy and Jill - Williamstown

Great Guns!

The place looks amazing - you guys are working great guns!

Dan and Belinda

Transformed with the minimum of inconvenience

Many thanks to Chris and his team who transformed my bathroom with the minimum of inconvenience to myself. I would have no hesitiation in recommending your company to others. Many thanks

Sue - St Kilda

Exceptional service

Have made several referrals. Painting seemed unreasonably low!! Incurred change of supervisor mid job. Very satisfied with Peter Crump's work and service. Vanessa gave exceptional service and assistance and Alex's handling of problematic issues was exemplary!! Tradies were fantasic and very pleasant. Very happy with the final product.

Kay - Canterbury

Thoughtfulness, Diligence, and Enthusiasm

We are writing to thank you and your team for the successful completion of the work on our home.

Although the project has been more tortuous than we or you would have liked, we are very pleased with the final result.

We are especially pleased with the focus on high standards that you have shown throughout, Dave's responsiveness, and Peter's thoroughness in completing the project. We have also greatly appreciated the high quality workmanship, lateral thinking and thoughtfulness of Matt in his plumbing work, and Steve's enthusiasm and diligence in plastering, as well as Jamie's tiling and the work of the other contractors.

Robert - Canterbury

Effort Cleaning up

Delighted with the attitude of the team. James and Michael have been fantastic. I'm very grateful for the professional way they conduct themselves and respect they show Cathy and the kids. It was also very noticeable to me the effort they went to in cleaning up after the demolition. I really appreciated that as they minimised the impact of the dust and clearly went to an effort after finishing to tidy up.

Andrew - Essendon

A bath....Finally !!

Hi Andrew, Hi Chris,

I just wanted to say a huge big thank you. I am absolutely thrilled with the bathroom. I could literally sit in it all weekend and look at it I am so excited to get home to have a bath!

Thank you for your patience and your advice and expertise. Everyone has been lovely to deal with a credit to both of you.

It has been a long process yet the result has been worth every penny.

Thanks again.

Christine - East St Kilda

Ahoy there !

We are most pleased with the end result of our bathroom installation at our above address, which does your company great credit. We would particularly like to bring your attention to the attitude / efforts / skill and hard work performed by Mr Peter Miles who went out of his way to maintain liaison throughout.

Yes - we are satisfied customers!

Mr A.M.J. - West Melbourne

Showpiece of the house

I’m writing to say a very belated thank you to you & the guys at Smarter Bathrooms for the great work on our bathroom last year.
Would you please pass on our thanks to Carmel, Kevin, Jamie, Rob, Noel, Pete the plumber & the other guys (sparkies, cleaners, etc) for all of the great work that they all did.

We were very impressed with the way that the team was able to come in & pick up (almost immediately) the feel of what we were trying to achieve, their professionalism during their stay, their attention to detail, & the good humour they constantly displayed – we needed it. We look at the bathroom now, & still find it a little hard to believe that 12 months ago, we were wondering what we were going to do with the space. It’s been an amazing transformation & it is now certainly the ‘showpiece’ of the house.

Andrew - Coburg

Pleasure to work with

The work that Smarterbathrooms has done for us is certainly to be recommended as evidenced by our beautiful new bathrooms!

They have more or less kept to their predicted time scale, have kept us in the loop with progress and explained each step as we went along with both our main bathroom and also a second smaller en-suite. They have kept the house clean with drop sheets and at the end of each working day have tidied up again before leaving the house and garden.

Each team (demolition, plumbing, electrical, carpenters etc) has been friendly and courteous and it has been a pleasure to work with them.

Max - Caulfield

Maximised the use of a very small space

Both my husband and myself have been delighted with our bathroom renovation and the Smarter Bathrooms team. The re-design of our bathroom has maximised the use of a very small space and is now a delight to use as a comparison to previously.

We were also extremely impressed with James Scerri and his team- they were always punctual, polite and kept us informed of the progress of the renovation. Most of all, they always cleaned up after themselves at the end of the day so the house was always left ikn a liveable condition. This is a stark contrast to our experience with other tradesmen who were often not on time and invariable left a mess in the house at the end of the day that I would have to clean up for hours afterwards!

Thankyou

Lyndell - Thornbury

The Main "Culprits"

Let me take this opportunity to congratulate you and your company on the very good job done on our bathroom reno. The main ‘culprits’ who we’ve had dealings with are Russell Henderson and Trevor Newman, both of whom have done an excellent job of representing Smarter Bathrooms, and have been obliging in the way in which they have conducted themselves throughout. If I had another bathroom reno to do tomorrow, Smarter Bathrooms would be my first, and only call. I shall have no hesitation in recommending you to anyone who asks, and even to those who don’t.
Best wishes for your business in calendar ’07.
Cheers,
Dave

Dave - Mentone

Overseas and Renovating

Michelle is very pleased with all the work you have undertaken for us.
She has sent me photos and it looks fabulous - as you say, the white ripple tile is a great choice and the natural coloured foor tile sets off the white of the suite nicely. I know the bathroom hasn't been painted yet but I am certainly pleased with the outcome from what I have seen and heard both from yourselves and Michelle. I would certainly recommend you to anyone considering a bathroom renovation without reservation. Thank-you!

Rosalyn - Scotland

Neighbours commented

Everyone I dealt with was really great. I would have liked more time to look at / choose at my tile selection (but knowing me I would have got confused)
Andrew told me not to say much about Kevin- but Kevin was really great (Andrew was OK too!)
PS: Even my neighbours commented that the tradesmen were polite and no problem while on site.

Milka - Flemington

Thanks to Jamie

Dear Jamie,
Thanks for doing such a great job x 3. It was always a pleasure to have you around and experience great workmanship.

Kim - Kew

Capacity to Listen

We would like to thank you for our new bathroom. The quality and style of work is excellent.

We would like to particularly thank James Scerri and his crew. They were prompt, professional and easy to have around the place. We were particularly impressed that we could continue to live in the house while the work was going on

We would like to recommend James for his affable and communicative personal style. He demonstarted a great capacity to listen to any issues that we raised during the whole process and went above and beyond his duties to ensure that all the work was undertaken in a courteous and professional manner. James is professional and persional which is a unique combination.

Also we would like to make special mention on David de Vincentis. He was thorough, hard working and courteous.

Thank you again for the positive experience and we will be recommending your services to our freinds and family.

Helen - Carlton

Professional Effort Commended

Nick, Alex and Andrew,
Just a note of appreciation for the work done at my home over the last 5 weeks.
I have been involved with commercial real estate agency since 1976 [...]

In my capacity as an agent I have had wide experience with various tradesmen over the years and I must say everyone who worked on the job was a credit to your company.

James was very proficient and went out of his way to assist at every turn, Shane was particularly helpful, Jamie (tiler), Dave and his son Davo ?, Brent, Dave who worked with Shane and Marcus all showed positive attributes, were friendly and extremely helpful and courteous at all times.

The job was completed before time which was a great help considering the scope of the work and the inconvenience that goes with it.

Overall a very professional effort for which you should be commended.

I would have no hesitation recommending your company to others, which I shall do.

G. R. - Kew

Many Thanks

Many thanks for a job well done by Carmel, Kevin and his men

Dorothy - Airport West

No Hesitation in Recommending your Company

We are writing to express our satisfaction with the excellent job your tradesmen have done with our bathroom renovation. They were all pleasant to deal with, listened to what we wanted them to do, and the work was completed to a very high standard
In particular, we would like to recommend Robert Forthington who expertly supervised the entire procedure. Not only were his technical skills evident, but also his "people skills" when dealing with us as clients as well as the various tradesmen on site.
We have had no hesitation in recommending your company to several of our neighbours who are contemplating similar renovations in the near future.

B & J Camberwell

Timeline Check

Things are progressing quite well – I have been very happy with James, Shane and crew – you have a great group of guys.

Larry - South Melbourne