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Adapting to the challenges of coronavirus

Updated 06/08/2020

We seek to assure our community that collectively we are committed to taking every precaution to protect the safety and wellbeing of our valued customers and employees, as we prioritise health during this uncertain and ever-changing period.

We have been permitted by the Victorian State Government to continue to operate throughout the Stage 4 restrictions. We will be following the regulations in terms of PPE, Hygiene, Site numbers and importantly, ensuring that there is no cross contamination between trades. All our trade partners have all attained a Certificate of Acknowledgment in Infection Control Training – COVID-19 and will ensure all steps are taken onsite to maintain a safe working environment.

At smarterBATHROOMS+ we continue to be proactive within our business to slow the spread of the coronavirus, (in accordance to the Australian Government’s daily updates) as we endeavour to make improvements to best serve our community. We have a register and monitor all our team to ensure that no one attends work should they feel ill and if ill they are to be tested for the virus. Upon being tested the team member will quarantine and not attend work until a negative test has been received.

As we continue to produce high-quality renovations in collaboration with our clients, the below actions have been put in place to mitigate risk:

In our showroom

  • Our showroom will be closed for in-person visits, however, an appointment can be made with a member of our design team to meet with you virtually via video call to discuss your exciting renovation

In your apartment/home

  • Video consultations are to be conducted for all initial design consultations to allow a member of our design team into your home virtually
  • Projects will proceed onsite providing clients and tradespeople are not presenting symptoms. Social distancing requirements will be practiced within client’s homes.
  • No more than five tradespeople plus one supervisor will be in your home/apartment at a time, trades will sanitise hands prior to entering your home/apartment including elevators.
  • A disinfectant wipe down will be conducted by each trade before they leave site.
  • Regular hand washing is a necessity for both tradespeople and clients within the home.
  • If one of our clients is presenting symptoms, we will delay the project onsite until tested negative to the coronavirus. Similarly, should our trade’s present symptoms they will not work on project sites until tested negative to the coronavirus.
  • All sB+ trades and project managers have a personal thermometer and will be testing their temperature daily before heading onsite
  • Only one trade team will work on one site at one time per day to ensure that there is no cross-contamination they will clean on entry and exit.

Common areas

  • All team members will wear masks and gloves when entering a common area
  • Common areas will be wiped down regularly in the same fashion as an apartment/home
  • Trades will not enter elevators/lifts with a tenant. They will await the next lift and only ride individually or if the lift size permits a maximum of two people will travel to their destination
  • The is always a focus on physical distancing in all common areas to ensure all residents are not in contact with any representative of the business
  • All team members will wear masks and gloves when entering a common area

Supply Chain

  • We proudly support Australian suppliers, and at this stage, we have not been affected with supply shortages
  • Should a certain fixture or fitting become an issue we can reselect products to ensure the continuation of a project

We remain available at any time to our current and new clients on 1300 662 838.

smarterBATHROOMS+ is dedicated to our community as we continue to strive to exceed expectations, in a safe and mindful manner. Thank you for your understanding and support.

Warm regards,

Andrew Crawshaw, Alex Heaton, and the team at sB+.

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