Who we are
Every day, smarter BATHROOMS + strives to share our knowledge, creativity and enthusiasm for designing and building great bathroom and kitchen spaces. We create a positive and rewarding environment that empowers our team to innovate and achieve the best outcomes. To remain leaders in our industry we will exceed all expectations to generate referrals and repeat business, ensuring future success for employees and clients.
The sB+ team
The Team
Our dynamic sB+ family works together to ensure that smarter BATHROOMS + remains to be Melbourne’s leading bathroom and kitchen renovation destination, and we have a lot of fun along the way!
Management
Management Team
Our heads of department oversee the day to day smooth sailing of our company, ensuring each department is living up to the sB+ values in everything we do.
Andrew Crawshaw
Owner, Chief Customer Officer
Andrew’s in-depth knowledge of design, product and construction techniques make him an inspiring Chief Customer Officer and leader at sB+.
As with all the smarter BATHROOMS + Directors, Andrew maintains a hands-on approach.
Along with overseeing the design process, Andrew’s main focus is customer service. He strongly believes that the construction industry does not set high enough standards in this area and the basics of communication, honesty and respect are often missing. Andrew’s passion is reflected in the service smarter BATHROOMS + provides.
In his spare time, Andrew enjoys surfing, swimming, sailing and spending quality time with his family and friends. He has two teenagers he enjoys spending time with, teaching them to drive, watching sports, or just hanging out. Andrew is also obsessed with the ocean, enjoying either sailing, surfing or walking his dog Floki along the beach.
Awards
- 2015 HIA Winner - Bathroom over $60,000
- 2015 KBDi Winner - Victorian Bathroom Designer of the Year
Experiences
- Project management
- Bathroom design of over 1,000 bathrooms
Qualifications
- Bachelor of Engineering
Alex Heaton
Owner, Chief Operating Officer
With a degree in Construction Management, Alex is passionate about ensuring all aspects of the renovation process go smoothly and are completed to the award-winning smarter BATHROOMS+ standard.
Alex spends a lot of time training and working with the smarter team to ensure everyone has the tools and skills to confidently carry out their duties and be happy and content at work.
Alex adopts a proactive approach, carrying out building inspections before projects commence and working with the building team on-site to ensure everything runs smoothly. Outside of work, Alex enjoys spending time with family and friends and cycling.
Experiences
- 35+ years of experience in construction
- Controlling and scheduling building projects
- Project planning
Qualifications
- Construction Management
- Structural Engineering
- Registered Builder CDB-U 49851
John Buckingham
Pre-Operations Manager
Having a qualification as licence builder, John has gained over 35 years’ experience within the realm of the bathroom & kitchen industry. John is highly skilled in project scheduling and ensures all work is running smoothly and efficiently.
John enjoys finding practical solutions to every new challenge and enjoys working with a great group of people.
In his spare time, you’ll find him spending time with family & friends, travelling & playing golf.
Experiences
- 40+ years’ experience in kitchens and bathrooms
- Worked internationally
Qualifications
- Registered Builder
Vanessa Cook
Design Manager
With over 28 years of experience, Vanessa has become a well-known leader in the industry. As Design and Sales Manager, Vanessa oversees the Design Team to ensure that every client has a renovation experience that exceeds expectations. With extraordinary attention to detail, Vanessa is in charge of ensuring all smarter BATHROOMS+ projects meet our high-quality standards.
In her spare time, Vanessa spends her time cooking, reading, and enjoying the Art and Sporting Culture Melbourne has to offer. She has been featured in numerous publications, including Houzz, Trends Magazine and Kitchen and Bathroom Quarterly.
Awards
- 2021 HIA Winner - Bathroom Design
- 2021 HIA Judges Commendation – Renovated Bathroom
- 2018 HIA Winner - Bathroom Design
- 2017 Winner KBDi Designer Large Bathroom VIC
- 2017 Winner KBDi Bathroom Designer of the Year VIC
- 2017 National Winner KBDi Australian Bathroom Designer of the Year AUS
- 2015 HIA Runner Up – Bathroom Over $35,000
- 2005 HIA Runner Up – Kitchen Designer Under $25,000
- 2004 HIA Runner Up – Bathroom Designer Under $25,000
- 2001 HIA Winner – Bathroom Design Under $20,000
Experiences
- Bathroom and Kitchen specialist
- Design of over 2,000 projects
- Colour and tile selection advice
Qualifications
- B.Arts Humanities (Latrobe University)
- Associate Diploma Interior Design (RMIT)
Aidan Wilson
Operations Manager
Being in the building industry for 20+ years, has made Aidan very knowledgeable in all aspects of the renovation process. Overseeing our team of project managers and tradespeople, problem solving, continuous improvement and attention to detail are some of his best qualities.
Aidan ensures that every build is of the highest quality and enjoys helping clients create beautiful new spaces with countless extra benefits.
In his spare time, you’ll find him spending time with his family, watching sports and riding his Ducati.
Experiences
- 18+ Years’ experience in the building trade
Qualifications
- Qualified cabinet maker
Design and Sales
Design and Sales Team
Every client’s first point of contact, our expert interior designers bring renovation design dreams to life. They specialise in functionality and ensure your personality and needs are reflected throughout the design.
Working hand in hand with the designers the specification team outline selected colours, materials and finishes, liaising with suppliers to get the best products for our clients.
Vanessa Cook
Design and Sales Manager
With over 28 years of experience, Vanessa has become a well-known name within the industry. As Design Manager, Vanessa oversees the Design and Specification Team to ensure that every client experience exceeds expectations.
Vanesa also ensures that all projects meet the smarter BATHROOMS+ quality standards. In her spare time, Vanessa spends her time cooking, reading, and enjoying the Art and Sporting Culture Melbourne has to offer. She has been featured in numerous publications, including Houzz, Trends Magazine and Kitchen and Bathroom Quarterly.
Awards
- 2021 HIA Winner - Bathroom Design
- 2021 HIA Judges Commendation – Renovated Bathroom
- 2018 HIA Winner - Bathroom Design
- 2017 Winner KBDi Designer Large Bathroom VIC
- 2017 Winner KBDi Bathroom Designer of the Year VIC
- 2017 National Winner KBDi Australian Bathroom Designer of the Year AUS
- 2015 HIA Runner Up – Bathroom Over $35,000
- 2005 HIA Runner Up – Kitchen Designer Under $25,000
- 2004 HIA Runner Up – Bathroom Designer Under $25,000
- 2001 HIA Winner – Bathroom Design Under $20,000
Experiences
- Bathroom and Kitchen specialist
- Design of over 2,000 projects
- Colour and tile selection advice
Qualifications
- B.Arts Humanities (Latrobe University)
- Associate Diploma Interior Design (RMIT)
Russell Henderson
Bathroom + Kitchen Designer
Russell has been a key member of the smarter BATHROOMS+ team since its formative years. To date, he has designed hundreds of projects for happy clients – including award-winning designs.
For Russell, working within the confines of homeowners’ existing spaces and understanding their wishes and dreams for the project is the challenge and brings him the most enjoyment from his work.
“I would say that I am a ‘function drives form’ kind of designer, but in no way do I see that this must limit aesthetic appeal. On the contrary, it should deliver a total package as nature readily shows us. The ideal outcome should be at once beautiful but also appear as if to be….obvious.”
Awards
- 2011 HIA - Runner up Kitchen Design up to $25,000
- 2010 HIA – Runner up Bathroom Design over $40,000
- 2009 HIA – Winner Laundry of the year
- 2008 HIA – Winner Bathroom Design up to $25,000
Experiences
- Design of over 1,900 projects
- Colour and tile selection advice
Qualifications
- Bachelor of Business
Ellen Thomas
Bathroom + Kitchen Designer
With nine years of experience under her belt, Ellen has made her stamp on the kitchen & bathroom design industry. As an Interior Designer, Ellen engages with clients from the beginning of their renovation journey. With her trademark positive attitude, Ellen is a designer who loves working with her clients, from the initial consultation in their home all the way through the realisation of their dream space. In addition, Ellen has a natural talent for providing customer service and enjoys working with clients to achieve perfect results.
In her spare time, Ellen loves hanging out with her beautiful little dog, Iggy, who features on the SB+ Instagram from time to time. She also enjoys catching up with friends and family and spending quiet time relaxing at home.
Experiences
- 9 years of experience in the Industry
- Colour and tile selection advice
Qualifications
- Bachelor's Degree in Interior Design (Swinburne University)
Grace Coutts
Bathroom and Kitchen Designer
With six years of experience under her belt and obsessive attention to detail, Grace is an invaluable member of the Design team at smarter BATHROOMS+. As an Interior Designer, Grace loves getting to know her clients and helping them achieve their dream outcomes. In addition, Grace is a great listener with a natural talent for customer service. When she’s not designing beautiful bathrooms and kitchens, Grace enjoys entertaining her hyperactive Husky x Labrador, watching the footy and savouring Melbourne’s foodie scene.
Qualifications
- Diploma of Interior Design & Decoration
Amber Edwards
Bathroom and Kitchen Designer
Amber loves listening to her clients to understand their wants and needs and create a design to hit their brief. From the initial concept, Amber strives to communicate with her clients every step of the way, ensuring the renovations process is seamless and enjoyable.
Amber is a terrific listener and has the ability to communicate clearly, which makes her an invaluable partner on any renovation project.
In her spare time, Amber loves spending time with her friends either over wine and cheese, brunch, shopping, coastal walks or getting outside in nature when the weather is ideal.
Experiences
- 2 years in Interior Design with a background of 7 years in Civil Drafting
Qualifications
- Diploma of Interior Design
Caroline Embling
Bathroom and Kitchen Designer
Caroline is passionate about providing stunning and practical interior design solutions for her clients. Her extensive experience in the industry combined with her ability to listen and come up with creative ideas have made her a highly sought-after member of the smarter BATHROOMS+ design team.
Experiences
- More than 12 years in the industry, locally and internationally
Qualifications
- Bachelor's degree, Interior Architecture (Hons) (Curtin University)
Tintin Christina
Bathroom and Kitchen Designer
Tintin believes that everyone deserves to have a beautiful home that is functional, stylish, and comfortable. She designs spaces that are not only focused on aesthetics but also function and purpose. Tintin’s warmth and ability to connect with customers make her the ideal partner for any renovation project.
Experiences
- 4 years of experience in interior design
Qualifications
- Diploma of Interior Design and Decoration
Nadia Jusufovic
Showroom Consultant
As a Showroom Consultant, Nadia is responsible for welcoming walk-ins into our showroom and answering all enquiries over the phone. Nadia loves connecting with people and helping them along their renovation journey. Her friendly and professional approach combined with her knowledge makes Nadia a go-to person for anyone wanting to learn about renovating with smarter BATHROOMS+.
Eloise Henderson
Showroom Consultant
With a warm and inviting disposition and a natural talent for customer service, Eloise Henderson is one of our Showroom Consultant stars. With her positive energy, Eloise is in charge of welcoming visitors into our Burwood East showroom, as well as helping customers resolve questions over the phone. Currently studying toward a degree in Communication and Design, Eloise spends a lot of her spare time coming up with new and creative ideas.
Experiences
Qualifications
Operations and Project Managers
Operations Team and Project Managers
The Operations team is in charge of the construction side of all smarterBAHTROOMS+ projects. An integral part of Operations is the project management team.
A dedicated project manager is assigned to each project as your point of contact when the project is in progress. They coordinate all trades on-site to ensure the project runs smoothly, meeting the designer’s vision and the client’s expectations to a guaranteed end date.
Aidan Wilson
Operations Manager
Being in the building industry for 23+ years has made Aidan very knowledgeable in all aspects of the renovation process. Overseeing our team of project managers and tradespeople, problem-solving, continuous improvement and attention to detail are some of his best qualities.
Aidan ensures that every build is of the highest quality and enjoys helping clients create beautiful new spaces with countless extra benefits. What Aidan loves the most about working at sB+ is working alongside people that strive to be the best and to always have the clients best interests at heart.
In his spare time, you’ll find him spending time with his wife and 2 girls, enjoying a bushwalk, and riding his Ducati.
Experiences
- 23+ Years’ experience in the building trade
Qualifications
- Qualified cabinet maker
Kris Kershaw
Deputy Operations Manager
Experiences
- 15+ years in the building industry
Qualifications
- Certificate 3 in Carpentry
Nick Long
Project Manager
Nick has over 18 years of experience in commercial and domestic building. With his trademark positive attitude and meticulous attention to detail, Nick is an integral part of the Build Team at sB+.
Passionate about great design, Nick enjoys working closely with the design team to create the perfect results for his clients. In his spare time, he enjoys spending time with his family, trail riding and being outdoors.
Experiences
- 18+ years in building
Qualifications
- Certificate 3 in Carpentry
- Certificate 4 in Building & Construction
Nick Cook
Project Manager
With ten years of experience in Operations Management, Nick has become a valuable team member as a Project Manager.
Nicks’ passion and meticulous attention to detail ensure every project he oversees runs smoothly. He loves that every project is different, and he enjoys seeing that “look” on the clients face at the result.
In his spare time, Nick loves spending time with his family and friends, golfing and watching the NFL and NRL.
Experiences
- 15+ years in operations management
Qualifications
- Certificate 4 in OH&S
- Certificate in Asset Management
Mirnes Muratovic
Project Manager
From a young age, Mirnes has been surrounded by trades and builders, since then he’s had 18+ years of hands-on building and construction experience and received his diploma in building and construction. He’s credited for having meticulous attention to detail and pushes his team to ensure they deliver the best results.
Mirnes’s mantra is “Quality not Quantity” which is strongly driven by client satisfaction. When at work, you’ll find him taking a hands-on approach to any task, going above and beyond on each project.
Experiences
- 15+ years in building and construction
Qualifications
- Diploma of Building & Construction
Greg Vicary
Project Manager
Experiences
Brett Baron
Project Manager
Bill Kontostergious
Deliveries
Bill is sB+’s professional driver with a smile, responsible for all rubbish removals and the timely delivery of products. His professionalism, positive attitude and great energy make Bill an invaluable member of the Build Team.
Helen Horner
Scheduling & Maintenance Coordinator
Helen Horner is our Scheduling & Maintenance Coordinator. As an integral part of the smarter BATHROOMS+ build team, she schedules trades for all upcoming renovation projects. When she’s not at work, Helen enjoys spending time with her family and friends.
Amanda Piyankarage
Amanda Piyankarage is an Administration Assistant at sB+. Her job sees her assisting Project Managers with scheduling and preparing Completion Packs to send out to Clients. In her spare time, Amanda loves car racing and keeping fit by boxing. She also loves catching up with friends for a run & a coffee.
Pre-Operations
Pre-Operations Team
From creating detailed working drawings, ordering products, and scheduling our trade our behind the scenes team gets our projects ready for a smooth on-site experience.
John Buckingham
Pre-Operations Manager
Having a qualification as a licenced builder, John has gained over 40 years of experience within the bathroom & kitchen industry. Supporting the design and production teams, John ensures every project has complete clarity to the final design and specifications and all logistics planned and available to facilitate a smooth production process. John is highly skilled in project scheduling and ensures all work is running smoothly and efficiently.
Experiences
- 40+ years’ experience in kitchens and bathrooms
Qualifications
- Registered Builder
Damien Sibio
Pre-Operations Manager
Along with his dedicated team, Damien is responsible for planning and scheduling all upcoming smarterBATHROOMS+ projects, ensuring a smooth building experience.
Damien is a strategic planner who makes sure that each project has the complete attention to detail of all key parties involved in the production process. Damien is highly skilled at planning and making sure that everyone is on the same page. When he’s not at work, he likes to work on his home and garden and spend time with friends and family. Damien is also a classic cars enthusiast.
Experiences
- 10 Years of Experience
Qualifications
- Diploma of Building Design (Architectural) - RMIT
- Adv. Dip of Building Design & Project Administration - RMIT
- Diploma of Building- RMIT
- Bachelor of App Sci (Construction Management) Class 1 Hons – RMIT
- Cert IV in Occupational Health & Safety – MBAV
Megan Kivivali
Purchasing Officer
A keen eye for detail and a strong sense of form follows function, Megan has always loved everything bathrooms and kitchens.
As Purchasing Officer, Megan’s role is to order products, support the specification team and liaise with Project Managers on site. Megan is thorough and efficient and has a passion for helping the sB+ teams create design excellence. Megan loves the people at sB+, who are fun to work with and supportive of each other.
Experiences
- 10+ years experience in the Bathroom + Kitchen Design Industry
Qualifications
- Diploma Interior Design and Decoration
Aaron Keep-Cusack
Draftsperson
Aaron’s job as a Draftsperson is to turn designers’ visions into accurate working drawings, which translate beautiful ideas into a set of instructions. He is passionate about technology and likes pushing his boundaries and challenging himself in order to translate the vision of a designer into tangible, usable drawings. When he isn’t focused on sB+ projects, he enjoys the gym and learning something new about design and technology.
Hettel Patel
Design Specifier
With a bachelor’s degree in Interior Design, Hettel has over ten years of experience in the kitchen and bathrooms industry, with a technical background in cabinetry.
As a specifier, Hettel works alongside the design, drafting, pre-ops and build teams in consultation with clients to ensure all projects are detailed and ready to be passed onto the construction team.
Ron Mcfarlane
Building Inspector
Ron is smarter BATHROOMS+ Building Inspector. As a Building Inspector, Ron is in charge of conducting comprehensive home inspections, taking a deep dive into the building’s condition to double-check measurements and spot any potential issues before the building stage commences. When he’s not working, Ron enjoys the outdoors in the sun, golf, kayaking, woodworking, and trying new experiences.
Experiences
- + 34 years in the construction industry
Qualifications
- Diploma Building Design and Drafting
- Trade Qualified Cabinet maker
- Cert 4 Training and Assessing
- Cert 4 Kitchen and Bathroom design
Tristan Buckingham
Drafting Coordinator
Tristan coordinates a team of highly skilled drafties who transform design ideas into accurate, detailed working drawings. He ensures processes are efficient so that the workflows run smoothly. When he’s not working, he loves road trips and spending time with his Border Collie puppy.
Marketing
Marketing Team
Responsible for keeping true to the sB+ brand across all touchpoints, including advertising and social media, our marketing department is here to inform and empower clients of the renovation processes.
Claire Foot
Marketing Manager
As a Marketing Manager, Claire strives to create an easy and engaging way for the public to find and interact with sB+. Claire is also responsible for developing and implementing marketing initiatives to enhance and improve the customer and employee experience. When she’s not working, Claire loves exploring creativity in many mediums, from painting and pottery to photography and flower arranging. Claire also really enjoys exploring different ways to express herself.
Mariana DAngelica
Assistant Brand Manager
Mariana is responsible for driving an impactful brand experience at all touchpoints. She also oversees the management and delivery of sB+ content, ensuring every piece is thoughtfully created to inform, inspire, and delight our audience across multiple channels. In her spare time, Mariana enjoys roller skating, cycling, yoga and spending time with her friends and family.
Finance and IT
Finance and IT Team
Our finance, admin, and IT team works hard behind the scenes to provide professional support to all smarterBATHROOMS+ team.
Michelle Jiao
Financial Accountant
Michelle is the Financial Accountant at smarter BATHROOMS+. With 15 years of experience in accounting, Michelle conducts company financial analysis and develops budgets. She also oversees the company’s cost-control policies. In her spare time, Michelle enjoys spending time with her family.
Thomas Gaye
Assistant Accountant
With 7 years of experience in accounting, Thomas supports the accounts team with delivering day-to-day financial transactions and with supplying financial analysis to the accounts team. He is a Bachelor of Commerce and a Provisional member of Chartered Accountant Australia & New Zealand. When he’s not at work, you can find Thomas watching English Premier League or reading the Financial Review.
Vanessa Elders
System and Automations Manager
Vanessa is in charge of Business Process Improvements, designed to produce a streamlined workflow among people and departments. Vanessa is known for her ability to create IT solutions that enable the teams at sB+ to perform their tasks efficiently. In addition, she loves working with a team of like-minded people who enjoy delivering the highest quality outcomes to exceed client expectations.
When she’s not working, Vanessa loves playing golf, spending time with family and friends, listening to music and reading.
Experiences
- 16 years Information Technology, Project Mgt and business analysis
- 12 years of experience in finance and accounting
Qualifications
- Australian Institute of management communications and project management
- CPA subjects completed, including systems and process management
- Bachelor of Business in Accounting and Economics
Join the sB+ team
Want to work with sB+?
Are you looking for a role that will see you working within a dedicated team of professionals who are at the forefront of the residential renovations industry?
Feel free to email us at [email protected] to find out about our available positions.
As featured in
