Our Values


approch every project with integrity

defend the absent

customers are
family for life

engage a positive
and likeable attitude

fairness reaps rewards

deliver consistent quality

reputation is
everyone's responsibility

Andrew Crawshaw

Owner, Chief Customer Officer

Andrew’s in-depth knowledge of design, products and construction techniques makes him the ideal choice to represent Smarter Bathrooms+. Andrew is also frequently asked to speak at trade nights and published in magazines such as Houzz, Herald Sun Home Magazine and HIA Housing.

Andrew’s 15 years plus of experience within the industry is put to good use designing renovation projects for new and existing clients. As with all the smarterBATHROOMS+ Directors, Andrew maintains a hands-on approach.

Along with overseeing the design process, Andrew’s main focus is customer service. He strongly believes that the construction industry does not set high enough standards in this area and the basics of communication, honesty and respect are often missing. Andrew’s passion is reflected in the service smarterBATHROOMS+ provides.

In his spare time, Andrew enjoys surfing, swimming, sailing and spending quality time with his family and friends.


  • 2015 HIA Winner - Bathroom over $60,000
  • 2015 KBDi Winner - Victorian Bathroom Designer of the Year


  • Project management
  • Bathroom design of over 1,000 bathrooms


  • Bachelor of Engineering

Alex Heaton

Owner, Building Director

With a degree in Construction Management, Alex is passionate about making sure that all aspects of the renovation process go smoothly and are completed to the award-winning smarterBATHROOMS+KITCHENS standard.

Alex spends a large amount of time training and working with designers to make sure they are aware of the built environment in which they are designing.

As with the other directors, Alex adopts a proactive approach, carrying out building inspections before projects commence and working with the building team on site to make sure everything runs smoothly.

Outside of work Alex enjoys spending time with family and friends, cycling, coaching footy and travelling.


  • Project planning
  • Controlling and scheduling building projects


  • Construction Management
  • Structural Engineering
  • Registered Builder CDB-U 49851

Vanessa Cook

Design Manager

With over 25 years’ experience Vanessa, has become a well -known name within the industry. From studying a Bachelor Diploma of Interior Design from RMIT, she has now designed over 2,000 projects. She has been featured in numerous publications, including Houzz, Trends Magazine and Kitchen and Bathroom Quarterly.

Vanessa’s ability to listen to her clients, helps her understand their needs and in return deliver outstanding designs. In her spare time, she spends her time travelling, visiting galleries and spending time with friends and family.


  • 2017 Winner KBDi Designer Large Bathroom VIC
  • 2017 Winner KBDi Bathroom Designer of the Year VIC
  • 2017 National Winner KBDi Australian Bathroom Designer of the Year AUS
  • 2015 HIA Runner Up – Bathroom Over $35,000
  • 2005 HIA Runner Up – Kitchen Designer Under $25,000
  • 2004 HIA Runner Up – Bathroom Designer Under $25,000
  • 2001 HIA Winner – Bathroom Design Under $20,000


  • Career Bathroom and Kitchen specialist
  • Design of over 2,000 projects
  • Colour and tile selection advice


  • Bachelor Of Arts
  • Associate Diploma of Interior Design

Hannah Kidd

Bathroom + Kitchen Designer

Hannah found her way to smarterBATHROOMS+ after studying a Bachelor of Architectural Studies. From growing up in Sydney, she made the move to Melbourne as she loves the design and architecture of the city.

Having previous experience as a design detailer with sB+, Hannah has worked on a wide range of projects and sees endless potential in every home. You’ll find her working closely with designers, and building teams and draftees to fine tune each project. Hannah focuses on the finer design details to bring functionality and creativity to every project.

In her spare time you will find Hannah hard at work creating new and exciting pieces from sewing handbags to wood turning chairs.


  • Bachelor of Architectural Studies

Steph O’Donohue

Bathroom + Kitchen Designer

Growing up with a builder and a building designer in her family, Steph was always passionate about the industry. Armed with experience in the furniture industry, a degree in Interior Design and a minor in Industrial Design, Steph’s clients enjoy her energetic character and unwavering enthusiasm for all areas of design.

Steph knows how to work within any space and achieve a high level of functionality to bring out the best result that her clients can be thrilled with.

When she’s not creating sophisticated and unexpected designs, you’ll find Steph art, travelling and great food.


  • 2017 Winner KBDi Designer Small Bathroom VIC
  • 2017 Winner KBDi Designer Small Kitchens VIC
  • 2016 KBDi Finalist - Large Bathroom


  • 2 years Drafting experience in Kitchens and Bathrooms
  • Experience in Furniture design
  • Experience in Interior Decorating


  • Bachelor of Design (Interior Design) (Minor Industrial Design)

Alexa Beer

Bathroom + Kitchen Designer

With 6 years of experience under her belt, Alexa has made her stamp on the kitchen & bathroom design industry. Having a background in cabinetry and a diploma in Interior Design, has served her well as she brings her creative flair and high attention to detail to any job.

Alexa’s ability to listen to client’s requirements, meticulously writing prior to starting the design is one of her trademarks, ensuring she has all her bases covered.

In her spare time, Alexa enjoys baking, live music and good food.


  • 2017 Winner KBDi Designer Medium Kitchens VIC
  • 2017 Winner KBDi Kitchen Designer of the Year VIC
  • 2017 National Winner KBDi First Time Entrance AUS


  • 6 years’ experience in the industry – specialising in kitchen and cabinetry design
  • Colour and tile selection advice


  • Diploma in Interior Design

Sharon Harper

Bathroom + Kitchen Designer

Having undertaken a variety of careers, travelled extensively and lived overseas, Sharon has returned to Melbourne and to her first love of Interior Design. Sharon has experience with cabinetry design with a focus on kitchens, bathrooms and laundries.

Sharon believes everyone should know the joy of living in a harmonious environment.
Inspired by textures, light, architecture and travel, she create spaces that are simply beautiful to inhabit.  Client ideas are translated into considered, unique and liveable designs.
With an emphasis on functionality as well as aesthetics, and attention to the smallest detail, individual spaces are brought to life.

In her spare time, Sharon loves catching up with friends and family, travelling and eating delicious food, visiting galleries and simply taking the time to enjoy life.


  • Diploma of Interior Design

Russell Henderson

Bathroom + Kitchen Designer

Heralding from a building family, Russell, has been designing his “dream homes” since a young age. Working with smarterBATHROOMS+ since their formative years, Russell has designed hundreds of projects for happy clients. The thrill of “problem solving” spaces for home ownerswhere he gets the most enjoyment out of his work.

“I would say that I am a ‘function drives form’ kind of designer, but in no way do I see that this must limit aesthetic appeal. It should, as nature readily shows us, deliver a total package.  The ideal outcome should be at once beautiful but also appear as if to be….obvious.”



  • 2011 HIA - Runner up Kitchen Design up to $25,000
  • 2010 HIA – Runner up Bathroom Design over $40,000
  • 2009 HIA – Winner Laundry of the year
  • 2008 HIA – Winner Bathroom Design up to $25,000


  • Design of over 1,900 projects
  • Colour and tile selection advice


  • Bachelor of Business

Hettel Patel

Design + Specification Consultant

With a bachelor’s degree in Interior Design, Hettel has over 8 years’ experience in the kitchen and bathrooms industry and with a technical background in cabinetry. Hettel has found her knowledge assists in creating unique and functional designs for every client.

As a specifier, Hettel supports and works alongside the design, drafting and build teams in consultation with clients to ensure all designs are detailed and ready to be passed along to construction. She has found her experience assists in creating unique and functional designs for every client.

Hettel has a high attention to detail and selects the finer details required for each individual job. In her spare time, Hettel has a passion for art, sport, music, travel and trying new cuisines.


  • 8+ years experience in the Kitchen + Bathroom Design Industry
  • Colour & Tile Selection


  • Bachelor of Design (Interior Design)

John Buckingham

Operations Manager

Having a qualification as licence builder, John has gained over 35 years’ experience within the realm of the bathroom & kitchen industry. John is highly skilled in project scheduling and ensures all work is running smoothly and efficiently.

John enjoys finding practical solutions to every new challenge and enjoys working with a great group of people.

In his spare time, you’ll find him spending time with family & friends, travelling & playing golf.


  • 20+ years’ experience in kitchens and bathrooms
  • Worked internationally


  • Registered Builder

Aidan Wilson

Construction Manager

Being in the building industry for 20+ years, has made Aidan very knowledgeable in all aspects of the renovation process. Overseeing our team of project managers and tradespeople, problem solving, continuous improvement and attention to detail are some of his best qualities.

Aidan ensures that every build is of the highest quality and enjoys helping clients create beautiful new spaces with countless extra benefits.

In his spare time, you’ll find him spending time with his family, watching sports and riding his Ducati.


  • 18+ Years’ experience in the building trade


  • Qualified cabinet maker

Melanie McDermott

Human Resources Department

Melanie has worked within a variety of industries where she has been responsible for designing and implementing HR projects across the AP region. She has extensive experience in recruitment and selection, learning and organisational development, performance management and engagement.

Melanie’s aim is to help people become the best version of themselves they can be, while still having fun. In her spare time, you’ll find her, weight training, cooking, spending time with family and watching sports.


  • 15+ years as a HR generalist


  • Bachelor of Business
  • Masters of Human Resource Management
  • Certified Practitioner Human Resources

Beth Jones

Design and Specification Consultant

Since receiving a Diploma of Interior Design and a Certificate of interior spaces from Designer Training Australia, Beth has become a design and specification consultant for smarterBATHROOMS+

Working behind the scenes, Beth supports and works alongside the design and specifying team, where she manages the tiny details, so they come together into one big picture.

Assuring that all the client’s needs are being met, it’s Beth’s attention to detail that ensures all final design elements are being fine-tuned. In her spare time, you’ll find Beth using her weekends to her advantage whether it be camping, hiking or surfing.


  • Diploma of Interior Design

Alana Fernando

Showroom Consultant

Alana is currently completing a Diploma in Interior Design, her passion stems from watching her dad draw up floor plans as a little girl. Since studying design, a year abroad in Paris, Alana’s spark for design blossomed. She hopes to one day work her way up into design team and give a signature stamp to each project.

Alana is friendly, bubbly and goes above and beyond for clients and the team.

Kara Chirgwin

Design and Specification Consultant

Holding an advanced diploma of Interior Design, Kara is an integral part of the specifier and design team. You’ll find her collaborating between, clients, designers, suppliers and trades helping them bring a project to life. Having a high attention to detail, Kara will analyse the finer details within a project ensuring the client is receiving the best.

You will always be able to rely on Kara to be up to date on the latest interior design styles, trends and products. In her spare time, you’ll find her being with nature – whether that being whale watching, horse riding or bush walking.


  • Diploma of Interior Design

Mirnes Muratovic

Site Supervisor

From a young age Mirnes has been surrounded by trades and builders, since then he’s had 15 years of hands on building and construction experience and received his diploma of building and construction. He’s credited for having meticulous attention to detail and pushes his team to ensure they deliver the best results.

You’ll find him taking a hands-on approach to any task and goes above and beyond on each project. In his spare time, Mirnes enjoys spending time with family, travelling and having a BBQ on a nice day.


  • 15+ years in building and construction


  • Diploma of Building & Construction

Frans Kramer

Deputy Operations Manager

With over 17 years in the building industry and a Certificate 3 in Carpentry, Frans has specialised in kitchens, bathrooms and full home renovations. For seven years he worked all over Europe, including London and Paris. His favourite part of the job is working together with clients and ensures to make every client’s renovating dreams a reality.

In his spare time, Frans enjoys watching sports and spending quality time with his family.


  • 15+ years in the building industry


  • Certificate 3 in Carpentry

Jake Brown

Site Supervsior

Having completed a Certificate 3 in cabinet and furniture making, has made Jake very knowledgeable in all aspects of the renovation process. It is Jake’s problem solving skills that helps assist his team to prevent any issues that could arise and ensures that the client experiences minimal delays through out the process.

He enjoys overseeing projects to the final moments, especially when the client gets to see the finished product. When Jake isn’t on site, you’ll find him spending time with his wife and son, riding his Harley and playing cricket.


  • Certificate 3 in Cabinet and Furniture making

Nick Cook

Project Supervisor

With 15 years’ experience in Operations Management, Nick has become a valuable member of the team as a project supervisor.

It is Nicks’ passion and meticulous attention to detail that ensures every project he overseas runs smoothly. He loves that every project is different and he enjoys seeing that “look” on the clients face at the end result.

In his spare time Nick enjoys spending time with his family and watching sports.


  • 15+ years in operations management


  • Certificate 4 in OH&S
  • Certificate in Assest Management

Nick Long

Project Supervisor

As a project supervisor, Nick has over 18 years’ experience in commercial and domestic building. A Certificate 3 in Carpentry and Certificate 4 in building and construction, has served him well as he’s renovated high end heritage homes.

Nick enjoys working closely with the design team to help the project strive and to maintain client satisfaction. In his spare time he enjoys spending time with his family, trail riding and being outdoors.


  • 15+ years in building


  • Certificate 3 in Carpentry
  • Certificate 4 in Building & Construction

Paul Dolan


Starting his career as an apprentice carpenter at age 17, Paul has now gained over 25 years’ experience in building and construction industry. Since moving from London to Melbourne with his family in 2009, where he began doing his own construction projects for the National Gallery of Victoria.

Paul has become a vital part of the smarterBATHROOMS+ team as a supervisor where he works side by side with the professional contracting team. He enjoys meeting new people and is constantly looking at new ways to improve the business.


  • 20+ years experience in building & construction


  • Certificate 4 in Building & Construction

Vince Sarcia

Tile Manager

From running his own business and with over 20 years experience as a professional tiler, Vince, found his niche within the bathrooms & kitchens realm. With over 9 years under his belt at sB+ it is his charismatic nature and dedication to the job is what makes him stand out.

From scheduling the days work, examining plans and organising tilers, in his spare time you’ll find Vince spending time with his family, camping or playing soccer.


  • 20+ years


  • Certificate 3 in Tiling

Kaylene Turton

With nine years experience under her belt, Kaylene works closely with the specifying team ensuring all contracts are completed and looks at the finer details of a job. It’s her attention to detail, that ensures every job gets completed properly and up to the sB+ standard.

Kaylene brings a positive attitude to the office, that is infectious. In her spare time you’ll find her doing yoga and spending time outdoors.

Awards + accreditations

smarterBATHROOMS+KITCHENS works hard to please our clients and we are proud of our work. We enter showcase work into awards to see how we fair against other designers, architects and builders.

The leading bodies that represent our industry are HIA (Housing Industry Association) and KBDI (Kitchen and Bathroom Design Institute). Both are reputable organisations dedicated to raising the standard of the building and design industry.

Some of our achievements:


  • Winner   KBDi   Designer Small Bathroom VIC
  • Winner   KBDi   Designer Large Bathroom VIC
  • Winner   KBDi   Designer Small Kitchens VIC
  • Winner   KBDi   Designer Medium Kitchens VIC
  • Winner   KBDi   Designer Large Kitchens VIC
  • Winner   KBDi   Kitchen Designer of the Year VIC
  • Winner   KBDi   Bathroom Designer of the Year VIC
  • Winner   KBDI   First Time Entrance Australia
  • Winner   KBDI   Bathroom Designer of the Year Australia


  • Finalist   KBDi   Medium Kitchen Design of the Year
  • Finalist   KBDi   Large Bathroom Design of the Year
  • Winner   HIA   Laundry Renovation of the Year
  • Runner up   HIA   Large Bathroom Renovation of the year
  • Runner up   HIA   Medium Bathroom Renovation of the year
  • Winner   HIA   Bathroom of the year + New Bathroom
  • Runner up   HIA   Large Kitchen Renovation of the year
  • Runner up   HIA   Larger New Kitchen of the year
  • Runner up   HIA   Medium New Kitchen of the year
  • Finalist   HIA   Medium Bathroom Renovation of the year
  • Finalist   HIA   Large Kitchen Renovation of the year
  • Finalist   HIA   Medium Kitchen Renovation of the year


  • Winner   HIA   Large Bathroom of the Year
  • Winner   HIA   Large Kitchen of the Year
  • Runner up   HIA   Medium Bathroom of the Year
  • Winner   KBDI   Large Bathroom – VIC
  • Winner   KBDI   Bathroom Designer of the Year – VIC
  • Runner up   KBDI   Large Kitchen of the Year


  • Finalist   KBDI   Small Bathroom of the Year VIC


  • Winner   HIA   Overall Bathroom of the Year – VIC
  • Winner   HIA   Renovated Bathroom over $60,000
  • Winner   HIA   Renovated Bathroom $60,000
  • Winner   HIA   Renovated Kitchen over $60,000
  • Winner   HIA   New Kitchen over $45,000
  • Runner up   HIA   Renovated Kitchen up to $40,000
  • Runner up   KBDI   Small Bathrooms VIC
  • Finalist   KBDI   Student of the Year
  • Finalist   KBDI   Small Kitchens VIC
  • Finalist   KBDI   Medium Kitchens VIC
  • Finalist   KBDI   Small Bathrooms VIC


  • Runner Up   HIA   Renovated Bathrooms over $40,000
  • Runner Up   KBDI   Small Bathrooms VIC
  • Finalist   KBDI   Large Bathrooms VIC

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