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Who we are

Every single day, smarterBATHROOMS+ is dedicated to sharing our expertise, imagination, and passion for crafting exceptional bathroom and kitchen spaces.

We foster an environment that promotes positivity and growth, empowering our team to push boundaries and achieve outstanding results.

To maintain our position as industry leaders, we consistently surpass expectations, generating client referrals that guarantee success for our valued employees and incredible rewards for our cherished clients.

Find us on:    Instagram     Facebook     Houzz     Pinterest

Google Reviews 4.8/5.0  Port Melbourne Profile

Google Reviews 5.0/5.0  Burwood East Profile

Our vibrant smarterBATHROOMS+ family collaborates seamlessly to maintain our position as the premier destination for bathroom and kitchen renovations in Melbourne. Not only do we excel in our work, but we also motivate each other every day with a spirit of joy and camaraderie, making the journey enjoyable for all involved.

Leadership Group

Our Leadership Group oversee the day to day running ensuring smooth sailing of our company, exceptional project management of our client’s renovation projects and living up to the award winning smarterBATHROOMS+ values in everything we do.

Alex Heaton

Founder & Owner

Alex is passionate about achieving well-executed and high-quality renovations that adhere to the prestigious standards he has set for smarter BATHROOMS+.  

Equipped with a degree in Construction Management and an unwavering commitment to excellence, Alex dedicates considerable time to ‘company projects’  while collaborating with the smarterBATHROOMS+ team. This ensures the company and the team possess the modern tools required to deliver exceptional professional renovations. 

Taking a proactive stance, Alex will often be on-site during renovations, talking to clients and paying meticulous attention to a project’s details. This approach enables Alex to maintain and influence the company’s high standards. 

Outside of work, Alex treasures quality time spent with family and friends. Additionally, Alex finds personal enjoyment in cycling, using it as his source of relaxation. This well-rounded approach to life, coupled with a commitment to personal and professional development at smarterBATHROOMS+, continues the company’s position as the well-respected leader in the renovation industry. 


  • 35+ years of experience in construction
  • Controlling and scheduling building projects
  • Project planning


  • Construction Management
  • Structural Engineering
  • Registered Builder CDB-U 49851

Damien Sibio

Chief Operating Officer

Along with his dedicated Pre-Operations Detailing, Operations, and Project Management teams, Damien oversees all aspects of our client’s projects and is responsible for planning and scheduling all upcoming smarterBATHROOMS+ projects, ensuring a smooth building experience.

Damien is a strategic planner who makes sure that each project has the complete attention to detail of all key parties involved in the production process. Damien is highly skilled at planning and making sure that everyone is on the same page. When he’s not at work, he likes to work on his home and garden and spend time with friends and family. Damien is also a classic car enthusiast.


  • 10+ years in building design & construction


  • Diploma of Building Design (Architectural)
  • Bachelor of App Sci (Construction Management) Class 1 Hons
  • Adv. Dip of Building Design & Project Administration
  • Diploma of Building
  • Cert IV in Occupational Health & Safety – MBAV

Michelle Jiao

Financial Controller

Michelle is the Financial Controller at smarter BATHROOMS+.

With over 15 years of experience in accounting, Michelle manages and is responsible for our financial planning and analysis, forecasting, budgeting, and the internal financial control of smarterBATHROOMS+.

She is also responsible for our financial reporting to management, as well as our compliance. In her spare time, Michelle enjoys spending time with her family.

Vanessa Cook


With an impressive career spanning over 28 years, Vanessa has established herself as a respected leader in the industry. As CEO of smarter BATHROOMS+, Vanessa brings her wealth of experience overseeing the short and long-term direction of the company and ensures that every client receives a renovation experience that surpasses their expectations.

Vanessa’s exceptional attention to detail is a key factor in maintaining the high-quality design and professional standards of all smarter BATHROOMS+ projects.

She meticulously reviews the company’s day-to-day practices from design process to project management to completion making sure they adhere to the highest standards.

Beyond her professional achievements, Vanessa enjoys a diverse range of hobbies in her spare time. Cooking, reading, and immersing herself in Melbourne’s vibrant art and sporting culture are among her favorite pastimes. Her passion for these activities reflects her creative and well-rounded approach to life and design.

Vanessa’s expertise and talent have gained recognition in the industry, and her work has been featured in prominent publications such as Houzz, Trends Magazine, and Kitchen and Bathroom Quarterly. These accolades serve as a testament to her outstanding skills and the impact she has made in the field of renovating homes.

Her dedication to exceeding client expectations and her contributions to the industry solidify her reputation as a leader in the field of bathroom and kitchen design.


  • 2021 HIA Winner - Bathroom Design
  • 2021 HIA Judges Commendation – Renovated Bathroom
  • 2018 HIA Winner - Bathroom Design
  • 2017 Winner KBDi Designer Large Bathroom VIC
  • 2017 Winner KBDi Bathroom Designer of the Year VIC
  • 2017 National Winner KBDi Australian Bathroom Designer of the Year AUS
  • 2015 HIA Runner Up – Bathroom Over $35,000
  • 2005 HIA Runner Up – Kitchen Designer Under $25,000
  • 2004 HIA Runner Up – Bathroom Designer Under $25,000
  • 2001 HIA Winner – Bathroom Design Under $20,000


  • Bathroom and Kitchen specialist
  • Design of over 2,000 projects
  • Colour and tile selection advice


  • B.Arts Humanities (Latrobe University)
  • Associate Diploma Interior Design (RMIT)

Roy Wright

Marketing & Communications

With over 36 years of experience in media, marketing, and advertising, Roy brings a wealth of knowledge and expertise to his role at smarterBATHROOMS+.

His extensive background includes working for renowned media and advertising businesses in both the UK and Australia, holding senior positions that have shaped his strategic mindset.

Throughout his career, from Fleet Street to Instagram, Roy has witnessed the evolution of the media landscape, particularly with the influence of digital technology.

This experience has provided him with a deep understanding of how to navigate the ever-changing dynamics of the industry.

As the head of the Marketing & Communications Department at smarterBATHROOMS+, Roy plays a vital role in managing and providing strategic direction and insight.

You can trust that the smarterBATHROOMS+ brand and communications presence is carefully crafted and executed where a client’s positive first impressions of Melbourne’s leading bathroom & kitchen renovator are matched to the company’s actions, claims and it’s values.

This ensures that we leave a comprehensive positive lasting impression and form a great relationship with our clients for years to come.

Interior Design Team

As the initial contact for every client, our team of expert interior designers possesses the remarkable ability to transform renovation design dreams into reality.

With a keen focus on functionality, they meticulously craft spaces that reflect your unique personality and cater to your specific needs.

Collaborating closely with our designers, our dedicated detailers team take the lead in outlining the chosen colors, materials, and finishes.

They work tirelessly to liaise with suppliers, ensuring that we source and deliver the finest products available for our esteemed clients.

Together, they create a seamless partnership that guarantees exceptional results.

Russell Henderson

Senior Interior Designer & Head of Product Development

Russell has been a key member of the smarter BATHROOMS+ team since its formative years. To date, he has designed hundreds of projects for happy clients – including award-winning designs.

For Russell, working within the confines of homeowners’ existing spaces and understanding their wishes and dreams for the project is the challenge and brings him the most enjoyment from his work.

“I would say that I am a ‘function drives form’ kind of designer, but in no way do I see that this must limit aesthetic appeal. On the contrary, it should deliver a total package as nature readily shows us. The ideal outcome should be at once beautiful but also appear as if to be….obvious.”


  • 2011 HIA - Runner up Kitchen Design up to $25,000
  • 2010 HIA – Runner up Bathroom Design over $40,000
  • 2009 HIA – Winner Laundry of the year
  • 2008 HIA – Winner Bathroom Design up to $25,000


  • Design of over 1,900 projects
  • Colour and tile selection advice


  • Bachelor of Business

Ellen Thomas

Senior Interior Designer

With over 10 years of experience as an interior designer, Ellen has firmly established herself in the kitchen and bathroom design industry.

As an Interior Designer at smarterBATHROOMS+, Ellen is passionate about guiding clients through every step of their renovation journey, from the initial home consultation to the final walk-through.

Known for her trademark cheery attitude, Ellen excels in working closely with clients, providing tailored solutions that meet their specific needs. She has a natural talent for delivering exceptional customer service, ensuring that all clients feel relaxed and comfortable throughout the design and selection stages of their renovation.

Ellen thrives on the collaborative nature of the design and construction process, working hand in hand with the detailing and project management teams to achieve outstanding outcomes and create a seamless, enjoyable experience for clients.

Ellen’s design philosophy is grounded in the principle that form follows function, ensuring that every space she designs works seamlessly and intuitively. And when it comes to colour, she believes there can never be too many options!


  • Over 10+ years of experience in the Industry
  • Colour and tile selection advice


  • Bachelors Degree in Interior Design (Swinburne University)

Grace Coutts

Interior Designer

With six years of experience under her belt and obsessive attention to detail, Grace is an invaluable member of the Design team at smarter BATHROOMS+. As an Interior Designer, Grace loves getting to know her clients and helping them achieve their dream outcomes. In addition, Grace is a great listener with a natural talent for customer service. When she’s not designing beautiful bathrooms and kitchens, Grace enjoys entertaining her hyperactive Husky x Labrador, watching the footy and savouring Melbourne’s foodie scene.


  • 2023 HIA Award Winner


  • Diploma of Interior Design & Decoration

Caroline Embling

Senior Interior Designer

Caroline is passionate about providing stunning and practical interior design solutions for her clients. Her extensive experience in the industry combined with her ability to listen and come up with creative ideas have made her a highly sought-after member of the smarterBATHROOMS+ design team.


  • More than 12 years in the industry, locally and internationally


  • Bachelor's degree, Interior Architecture (Hons) (Curtin University)

Tintin Christina

Interior Designer

Tintin believes that everyone deserves to have a beautiful home that is functional, stylish, and comfortable. She designs spaces that are not only focused on aesthetics but also function and purpose. Tintin’s warmth and ability to connect with customers make her the ideal partner for any renovation project.


  • 2023 HIA Award Winner


  • 4 years of experience in interior design


  • Diploma of Interior Design and Decoration

Amanda Monaghan

Senior Interior Designer

Amanda has spent over 20 years in the dynamic realm of interior, bathroom and kitchen design, shaping spaces in Australia and Europe. Her extensive portfolio showcases a spectrum of projects, from commercial to private residences.  

Amanda’s work has been celebrated in many publications solidifying her reputation in interior design and has collaborated with renowned brands where her projects have encompassed a myriad of styles, from classic contemporary and coastal chic to period restoration and mid-century design. 

For the past 15 years, Amanda has been an integral part of the design & build sector where her notable works can be found across many residential projects in Elwood, Brighton, Southbank, Prahran, Caulfield, Glen Iris, Mentone, Beaumaris, Parkdale & St. Kilda.

Amanda has a strong detailed knowledge and understanding of custom joinery design and brings with her a wealth of experience to her clients and to the smarterBATHROOMS+ team.

In addition to being a qualified Interior Designer, Amanda is also a certified Project Manager with a background in delivering large multi-room renovation projects. 


  • 20+ years in interior design


  • Advanced Diploma in Interior Design
  • Advanced Diploma in Project Management

Stuart Dougall

Senior Interior Designer

Stuart is an accomplished and award-winning interior designer with an impressive 19 years of experience specialising in bathroom and kitchen design. With a strong background in customer service, Stuart excels in understanding clients’ needs and translating them into beautiful design solutions.

Stuart’s expertise extends beyond design concepts as he is also skilled in the implementation and execution of projects. He possesses excellent presentation skills and  communicates his design ideas to clients to create a comprehensive vision for their spaces.

Working closely with detailers and project managers, his thorough understanding of the design process contribute to the seamless coordination of all project elements.

Stuart’s commitment to professional development and industry involvement is evident through his previous role as a committee member of the Kitchen & Bathroom Designers Institute (KBDi) from 2016 to 2018.

Stuart’s extensive experience, customer-centric approach, collaborative skills, and involvement in professional organisations make him a highly skilled member of the smarterBATHROOMS+ interior designer team.


  • CMDA Award Winning 2012 - 2017
  • KBDI Award Winning 2015 & 2017
  • Master Builders Award Winning 2012 & 2014
  • Victorian Housing Awards - Winner 2016


  • 19+ years in Kitchen, Bathroom & Home Interior Design


  • DTA in Kitchen & Bathroom Design

Nadia Jusufovic

Showroom Consultant

Nadia, with her impressive 17 years of experience in interior design and design management services, is a true professional who listens attentively to clients, genuinely caring about their needs and desires.

Having worked in design management across various design industries, including interiors, textiles, flooring, plastics, and automotive, Nadia possesses a diverse skill set that allows her to approach design projects from different perspectives.

She has extensive knowledge in  understanding clients and their unique design requirements, and offering helpful guidance at the beginning of a design journey.

In addition to her interior design expertise, Nadia is passionate about staying up-to-date with the latest trends and forecasting colour trends.

One of Nadia’s strengths lies in her ability to establish friendly and meaningful connections with our clients.

This open communication fosters a deeper understanding of the client’s vision and ensures that the whole design team approaches every client to ensure we reflect their individual style and preferences.



  • 17+ years experience in Interior Design & Design Services


  • Bachelor of Arts - Textile Design


The Detailers team at smarterBATHROOMS+ plays a crucial role in ensuring the successful execution of client projects. Each client project is assigned a dedicated Detailer who serves as a further point of contact for the client during the specification and design process.

They coordinate all the technical aspects of the project, ensuring that the design is accurately specified and executed according to the designer’s vision and the client’s expectations.

The Detailers are responsible for meticulously detailing all the key and critical specifications required for the project. This includes selecting the appropriate materials, fixtures, and finishes, ensuring that they meet the design aesthetic, functional requirements, and budget constraints.

Throughout the project, the Detailers maintain open lines of communication with the client, providing regular updates and addressing any concerns or questions that may arise. They collaborate closely with the design team to ensure that the design intent is accurately translated into the final specifications.

Their attention to detail, technical expertise, and effective communication skills contribute to the overall success of each client project.

Ultimately, the Detailers team at smarterBATHROOMS+ serves as the client’s trusted guide throughout the specification and design process, ensuring that their vision is translated into a beautifully executed final result.

Aaron Keep-Cusack

Senior Detailer

As a Senior Detailer, Aaron plays a crucial role in transforming the visions of designers and clients into accurate working drawings and specifications. His expertise lies in translating beautiful ideas into tangible reality through precise and meticulous drafting.

Aaron possesses a deep passion for technology and continuously pushes his boundaries to enhance his skills. By staying abreast of the latest advancements, he ensures that smarterBATHROOMS+ work remains innovative and up-to-date.

Aaron also serves as our 3D library manager, 3D template technician, and excels in 3D architectural rendering. His multifaceted skill set and dedication to his craft make him an invaluable asset to the detailing team, contributing to the successful realisation of design concepts.


  • Carpenter & Joiner
  • Bachelor of Building Design

Hettel Patel

Detailer & Senior Specifier

Hettel is an experienced professional in the field of interior design and kitchen and bathroom design. With over 15 years of industry experience, Hettel brings a wealth of expertise and knowledge to every project.

Hettel is truly passionate about interior design and takes pride in effectively translating a client’s vision for their space into reality. Embracing a “form follows function” approach, Hettel understands the importance of considering the intended purpose and functionality of a space when designing it, ensuring that both aesthetic appeal and practicality are harmoniously integrated.

With a strong background in product specification, she possesses in-depth knowledge of major suppliers in the industry and this allows for the selection of high-quality materials and products that align with clients’ preferences and project requirements.

One of Hettel’s key responsibilities is to accurately capture all specifications and requirements, facilitating a smooth transition from design to construction. Meticulous attention to detail and a thorough examination of every aspect of a project are hallmarks of Hettel’s work.

Hettel’s technical expertise in cabinetry is also particularly noteworthy, as it adds a specialised skill set to the team.


  • Over 15+ years in Bathroom & Kitchen Interior Design


  • Bachelor in Interior Design

Megan Kivivali

Detailer & Project Planning

Megan’s deep passion for bathrooms and kitchens, coupled with her keen eye for detail and a strong belief in the principle of form follows function, drives her commitment to excellence in her role as a Detailer. With her meticulous approach and efficiency, Megan plays a vital role in ensuring the success of projects and helping the smarterBATHROOMS+ teams achieve design excellence.

As a Detailer, Megan is responsible for a range of tasks that contribute to the smooth operation of projects. She orders products, ensuring that all necessary materials are procured in a timely manner. Megan supports clients in their design specifications, working closely with them to understand their vision and requirements.

In addition to her role as a Detailer, Megan actively assists with onsite queries and problem-solving, ensuring that any issues that arise during the construction process are addressed promptly and effectively.

Megan also liaises with Body Corporate and Building Managers prior to project starts, establishing effective communication channels and ensuring a smooth transition into the project.

With her passion, attention to detail, and dedication to creating design excellence, Megan plays a vital role in the success of our client’s projects.


  • Over 10+ years in Bathroom & Kitchen design


  • Diploma of Interior Design

Dee Bayboru

Detailer & Architectural Draftsperson

Dee, with her exceptional qualifications in Design Architecture and Interior Design, brings knowledge and expertise to the smarterBATHROOMS+ team. With a genuine passion for home and interior renovations, Dee is dedicated to creating spaces that transform houses into homes.

She possesses a deep understanding of the importance of bathrooms and kitchens in shaping the overall aesthetic and functionality of a space.

Dee believes that these areas can make or break the look of a home, and she is committed to delivering outstanding design solutions that meet and exceed client expectations.

In her role as a detailer, Dee excels at taking the initial design concept and transforming it into a comprehensive working drawing. She pays meticulous attention to every detail, ensuring that all elements are precisely detailed and prepared for construction. By combining her creativity and technical expertise, Dee brings the design to life and sets the stage for the successful realisation of each project.

Her ability to turn visions into reality and her commitment to quality makes Dee another invaluable asset to the smarterBATHROOMS+ detailing team.


  • Over 16+ years in Architectural & Interior Design


  • Bachelor of Planning & Design Architecture
  • Masters in Architecture

Vrushali Deogaonkar

Senior Detailer

Vrushali is a highly accomplished professional in the field of architecture and interior design.

With a degree in architecture and interior design, she started her career as an architect, gaining valuable experience in the industry. She then pursued a master’s degree in architecture, further honing her expertise in the field.

Vrushali possesses a deep understanding of the intricate technical aspects of construction work and she brings her expertise and creativity to any client’s renovation and is constantly  contributing to improving the drafting and detailing role within the company.

She is passionate about residential design and renovations and has an enthusiasm for software. Vrushali embraces technological advancements and leverages them to enhance the efficiency and quality of the smarterBATHROOMS+ detailing process.

With her exceptional skills, passion, and dedication, Vrushali contributes significantly to bringing clients’ visions to life.


  • Over 10+ years experience


  • Bachelor in Architecture & Interior Design
  • Masters in Architecture

Jaymie Uy


With years of experience in creating 3D visualisations and producing detailed technical documentation, Jaymie plays a key role in ensuring that our clients have a clear and accurate understanding of their renovation projects.

Having a strong background in coordinating with interior design consultants, contractors, and suppliers, Jaymie understands the intricacies of design for renovation projects.

Her professional experience and knowledge in Computer-Aided Design (CAD) software enable her to effectively translate design concepts into detailed plans and specifications.

With a Bachelor of Science in Architecture and ongoing studies for her Master of Architecture, Jaymie combines her skills with a solid academic foundation.

This enables her to bring a comprehensive understanding of architectural principles and design principles for our clients as a Detailer at smarterBATHROOMS+.

Jaymie’s qualifications, experience, and passion for architecture truly enhance the design and planning process at smarterBATHROOMS+.


  • Bachelor of Science in Architecture
  • Master of Architecture (current study)

Yunyun Natalia


With a rich background spanning over 15 years in the design and construction industry, Yunyun has served in all capacities as an architect and project manager, specializing in residential projects at both local and international levels.

Her expertise and passion converge in residential design and she gets immense satisfaction from transforming a client’s house and their renovation visions into tangible reality.

What sets Yunyun apart is her ability to seamlessly translate design concepts into functional spaces, preserving an aesthetic essence throughout.

Yunyun ensures that every facet of the design harmoniously aligns with our client’s vision and objectives.


  • Over 15+ years in Design & Construction


  • Bachelor of Planning & Design
  • Bachelor of Architecture

Georgia Heaton

Architectural Designer

Georgia enriches the team at smarterBATHROOMS+ with her genuine passion for architectural design. Currently pursuing a major in Architecture, she is dedicated to furthering her knowledge and expertise in the field.

Georgia’s strengths lie in her exceptional technical proficiency and drafting skills. She possesses a remarkable talent for translating and influencing the vision of both designers and clients into meticulously detailed drawings. This commitment to precision ensures the integrity of the design while maintaining technical accuracy.

By meticulously crafting detailed drawings, Georgia ensures that when a client’s project advances to the construction phase, both project management and our trades operate at the highest level of accuracy. Her contributions play a vital role in facilitating seamless communication and execution, resulting in successful project implementation.


  • 3+ years in Architectural Design


  • Degree in Design (Architecture Major) current


Our dedicated Operations and Pre-Operations team form the backbone of our organisation, working tirelessly to ensure a smooth and hassle-free on-site experience for your renovation. They play a crucial role in coordinating and managing various aspects of the renovation process, ensuring that every detail is taken care of and that all tasks are executed with precision and efficiency.

Their key responsibilities is the management of the Detailing and the Project Management Teams. They oversee the work of our detailers, who play a vital role in translating design concepts into accurate and detailed plans. By supervising the detailing process, our Operations and Pre-Operations team ensures that the plans and specifications are in line with your requirements and that every aspect is meticulously captured.

Our team also works closely with our Project Managers, providing them with all the necessary project details and information. Their collaboration with the Project Managers is paramount to ensure a smooth flow of communication and coordination, enabling our client’s projects to progress seamlessly.

They ensure that all necessary materials and products are ordered and delivered on time, minimising any delays or disruptions to the construction process. Their attention to detail and thoroughness in managing product orders contributes to the overall efficiency of the renovation.

Our team plays a crucial role in coordinating trades. They ensure that all tradespeople involved in the project are scheduled and coordinated effectively, enabling a smooth workflow and timely completion of tasks. Their expertise in trade coordination helps to streamline the construction process and ensure that our renovations are carried out to our client’s project end date.


John M Matkowsky

Building Inspector

John possesses extensive knowledge of the residential building industry, encompassing various critical aspects of project management and compliance. His expertise includes conducting checks and measurements, performing building inspections on site, and ensuring project feasibility by identifying and assessing risks.

John is adept at administering and submitting building permit applications to ensure timely project delivery, including applications under the Building Act 1993 (Vic). He is experienced in contract administration and management, ensuring adherence to the Domestic Building Contracts Act 1995 (Vic).

John also facilitates planning permit applications, ensuring compliance with the Planning and Environment Act 1987 (Vic). He is skilled in identifying relevant planning scheme requirements, making applications, and liaising with councils to secure necessary approvals.

Additionally, John effectively liaises with owners’ corporations, seeking relevant approvals and making applications in accordance with the Owners Corporations Act 2006 (Vic). His comprehensive understanding of these legislative frameworks ensures that all aspects of the building process are meticulously managed and compliant.


  • Over 30+ years in Building and Construction


  • Cert IV in Building & Construction
  • Cert IV in Cabinet Making
  • Domestic Building Licence - VBA

John B Buckingham

Building Inspector - Technical Support

John brings a wealth of expertise to the bathroom and kitchen industry, backed by his qualifications as a licensed builder and an impressive 40 years of experience. He plays a vital role in supporting the design and production teams, ensuring that each project is executed with precision and clarity.

With a keen eye for detail, John ensures that every aspect of a project, from inspection, design to specifications, is meticulously understood and documented. His focus on clarity ensures that all stakeholders have a clear vision of the final result, facilitating effective collaboration and minimizing misunderstandings.

His extensive experience and skills make him an invaluable asset, contributing to the success of each project he undertakes.


  • 40+ years’ experience in building kitchens and bathrooms


  • Domestic Building Licence - VBA

Damien Sibio

Chief Operating Officer

Along with his dedicated Pre-Operations Detailing, Operations, and Project Management teams, Damien oversees all aspects of our client’s projects and is responsible for planning and scheduling all upcoming smarterBATHROOMS+ projects, ensuring a smooth building experience.

Damien is a strategic planner who makes sure that each project has the complete attention to detail of all key parties involved in the production process. Damien is highly skilled at planning and making sure that everyone is on the same page. When he’s not at work, he likes to work on his home and garden and spend time with friends and family. Damien is also a classic car enthusiast.


  • 10 Years of Experience


  • Diploma of Building Design (Architectural)
  • Adv. Dip of Building Design & Project Administration
  • Diploma of Building
  • Bachelor of App Sci (Construction Management) Class 1 Hons
  • Cert IV in Occupational Health & Safety – MBAV

Helen Horner

Building Office & Scheduling Manager

Helen Horner plays a vital role as the Building Office & Scheduling Manager at smarter BATHROOMS+. In this position, she holds a crucial responsibility for efficiently managing the scheduling of trades for all upcoming renovation projects.

Helen’s primary focus is to ensure that the right tradespeople are assigned to each project at the appropriate time. She works closely with the project managers, designers, detailers and other stakeholders to understand the requirements and timelines of each renovation project. By coordinating and organising the schedules of various trades, Helen ensures that the workflow is optimised and that all tasks are completed within the specified timeframes.

With her extensive knowledge of the construction industry and the expertise she has developed over the years, Helen is able to assess the skill sets and availability of tradespeople accurately. This enables her to make well-informed decisions when assigning trades to different projects, ensuring that the right individuals with the necessary skills are matched to each task.

She plays a key role in fostering strong relationships with tradespeople, ensuring their satisfaction and continued commitment to delivering high-quality work.

Overall, Helen Horner’s role as the Building Office & Scheduling Manager is pivotal in ensuring that the scheduling of trades for renovation projects at smarter BATHROOMS+ is handled efficiently and effectively.


  • Over 13+ years in building & construction

Amanda Piyankarage

Build Office Assistant

Amanda Piyankarage holds the position of Build Office Assistant at smarterBATHROOMS+.

Her role involves providing valuable support to Project Managers and undertaking various key administrative tasks.

Amanda helps Project Managers by managing schedule changes as needed and documenting variations to our client’s project scope.

Amanda maintains and updates our contractor records, which includes managing agreements, updating insurance, licensing, and registration details.

She also assists in gathering the necessary documents and information required to facilitate in the management of our client’s building permits.

Amanda sets up new suppliers in our system, ensuring smooth onboarding and maintaining accurate supplier information.

Amanda has excellent organisational abilities and with her great communication is a valuable member of our Operations Team.


  • 6+ Years in Construction industry


  • Bachelor of Science (Quantity Surveying)
  • Diploma in Revit Architecture

Bill Kontostergious

Deliveries & Waste Removal

Bill is an essential member of the Build Team at smarterBATHROOMS+. As the professional driver, he takes on the responsibility of handling all rubbish removals and ensuring the timely delivery of products.

Bill’s professionalism and positive attitude shine through in his work. He approaches his tasks with dedication and a smile, always striving to provide exceptional service to both the team and clients. His great energy and enthusiasm create a positive atmosphere on-site and contribute to a harmonious working environment.

One of Bill’s key responsibilities is the efficient removal of rubbish from renovation sites. He ensures that all waste materials and debris are promptly and properly disposed of, maintaining a clean and organised work environment.

Additionally, Bill plays a crucial role in the timely delivery of products. He understands the importance of punctuality and ensures that all necessary materials and supplies are delivered to the renovation sites on schedule. His attention to detail and reliability help to keep projects on track and ensure that the construction team has everything they need to carry out their work effectively.


Elena Belikova

Purchasing Officer

Elena is a valuable member of our Pre-Operations, bringing a strong skill set and exceptional experience in purchasing. With a major in Logistics and Supply Chain, Elena has a deep understanding of the procurement process and effectively manages the acquisition of fixtures, fittings, and finishes for our clients.

One of Elena’s standout qualities is her great attention to detail. She meticulously reviews specifications, contracts, and pricing to ensure accuracy and to avoid any potential issues. This attention to detail not only helps in maintaining the quality of purchased items but also contributes to cost savings and client satisfaction.

Elena’s coordination and stakeholder management skills are crucial in her role. She is adept at managing multiple projects simultaneously, and coordinating with various teams to ensure the timely delivery of fixtures, fittings, and finishes. Her ability to navigate complex logistics and keep all parties informed and aligned is key to successful procurement operations.

Elena’s combination of skills and qualities make her an exceptional professional in the field of purchasing which contributes significantly to smarterBATHROOMS+ success in meeting our clients’ needs.


  • Bachelor of Business
  • Major in Logistics and Supply Chain

Brooke Woollett

Build Office Administration

Brooke plays a key role in the build office at smarterBATHROOMS+, ensuring that our clients’ maintenance needs are organised and that the Project Managers receive any necessary support with scheduling and coordinating trades.

In addition, Brooke takes on the responsibility of processing clients’ completion packs, which includes managing important documentation such as warranties and insurances.

These completion packs are  very valuable to our clients regarding all aspects of their renovation. On project completion, smarterBATHROOMS+ provides extensive warranties in the majority of our works for up to 10 years.

She is always ready to assist clients and provide support whenever needed, ensuring a smooth and satisfying experience with smarterBATHROOMS+.

Brooke’s familiarity with the company’s procedures and documentation make her an essential member of the build office team. Her dedication to providing excellent customer service and ensuring clients’ needs are met contributes to the overall success of smarterBATHROOMS+ in delivering top-quality renovations and maintaining client satisfaction.


  • Over 5+ years in Build Office adminstration
  • Skilled Waterproofer

Project Managers

The project management team at smarterBATHROOMS+ plays a crucial role in ensuring the successful execution of our client renovation projects. With a focus on client satisfaction, they are the trusted and skilled individuals who oversee the entire renovation process in your home from start to finish.

One of their primary responsibilities is to lead, set, and monitor key performance to ensure that our renovation teams are delivering exceptional results.

By managing our client relationships at every stage of the project, they ensure that clients have a seamless renovation experience with smarterBATHROOMS+ with all interactions, including those with our trades and contractors.

By managing projects end to end, they ensure that all works are completed according to the clients vision, specification and quality standards. This involves closely monitoring project schedules to ensure that timelines are met and coordinating with clients, to capture and agree on any variations.

Their expertise in managing our renovation teams, client relationships, project schedules, and variations is crucial in achieving successful outcomes and maintaining the high standards that smarterBATHROOMS+ is known for.

Nick Long

Project Manager

With an impressive tenure of 18 years in the building industry, encompassing both commercial and domestic projects, Nick is a qualified Carpenter and brings a wealth of experience to the Build Team at smarterBATHROOMS+. Known for his trademark positive attitude and unwavering attention to detail, Nick plays a crucial role in ensuring the success of every project.

Nick’s passion for exceptional design fuels his drive to collaborate closely with the design team. By working hand-in-hand, he strives to deliver results that perfectly align with his clients’ visions. Nick’s commitment to understanding their needs and translating them into tangible outcomes showcases his dedication to providing outstanding service.


  • 18+ years in building & construction


  • Certificate 3 in Carpentry
  • Certificate 4 in Building & Construction

Michael Manderson

Project Manager

Michael brings over 13 years of experience to the construction industry.

His commitment to delivering projects of the highest quality makes him along with his colleagues, an asset to smarterBATHROOMS+.

Michael is a qualified Carpenter and this alongside extensive building qualifications has afforded him comprehensive knowledge across all aspects of construction and project management.


  • Over 13+ years in Construction Industry


  • Qualified Carpenter
  • Cert 3 & 4 Building & Construction
  • Diploma Building & Construction
  • Cert 4 OH & S

Nick Cook

Project Manager

Drawing from well over a decade of experience in Project & Operations Management, Nick brings valuable expertise to his role as a Project Manager. With qualifications in Occupational Health and Safety (OH&S), asset management, project management, and construction, he possesses a well-rounded skill set that allows him to excel in his responsibilities.

Nick’s passion for his work is evident through his meticulous attention to detail. He takes great pride in ensuring that every project he oversees runs smoothly.

His commitment to delivering exceptional results is fuelled by his genuine enjoyment of seeing the satisfaction on clients’ faces when they witness the final outcome.


  • Over 15+ years Project & Operational Management


  • Certificate 4 in OH&S
  • Project & Asset Management

Mirnes Muratovic

Project Manager

Growing up in an environment immersed in trades and construction, Mirnes has a deep-rooted passion for the building industry. With over 18 years of hands-on experience in building and construction, coupled with his diploma in the field, Mirnes possesses a wealth of practical knowledge and expertise.

When it comes to work, Mirnes embodies a hands-on approach, actively engaging in every task. His dedication and commitment to each project go above and beyond, ensuring that every aspect is executed to the highest standards.

Mirnes takes pride in his work and strives to leave a lasting positive impression on both clients and colleagues.


  • Over 18+ years in building & construction


  • Diploma of Building & Construction

Lisa Robinson

Project Manager

Lisa is a great member of our Project Management Team at  smarterBATHROOMS+ and brings her extensive background in construction project management.

Over the years, she has successfully overseen projects ranging from small to large-scale builds, demonstrating a deep understanding of building and facilities management.

As a seasoned professional, Lisa excels in leading project teams throughout the renovation and construction processes. She prioritises client communication, recognising its pivotal role in project success. Lisa takes pride in her organizational prowess, adept problem-solving abilities, and impeccable time management skills, which consistently contribute to the smooth execution of projects under her guidance.


  • 14 years in Building & Project Management


  • Batchelor in Business, Valuation & Building Management
  • APM Chartered Body - Project Management
  • Post-Grad Diploma in Construction

Finance IT Admin

The finance, IT, and admin teams at smarterBATHROOMS+ play a crucial role in providing professional support to the entire organisation. While their work may happen behind the scenes, their contributions are vital to the smooth operation of the company.

The finance team is responsible for managing the financial aspects of the business. They handle tasks such as budgeting, financial reporting, invoicing, and expense management. By ensuring that financial processes are in place and adhered to, they help maintain the financial health of the company and provide valuable insights for decision-making.

The IT team plays a crucial role in maintaining and managing the company’s technology infrastructure. They handle tasks such as network management, system administration, software support, and cybersecurity. Their expertise ensures that the company’s IT systems are reliable, secure, and up-to-date, enabling employees to work efficiently and effectively.

The Admin team plays a crucial role in supporting our sales, marketing, and administrative functions. Working collectively, the Finance, IT, and Admin teams provide vital support to the entire smarterBATHROOMS+ organization.

Michelle Jiao

Financial Controller

Michelle is the Financial Controller at smarter BATHROOMS+.

With over 15 years of experience in accounting, Michelle manages and is responsible for our financial planning and analysis, forecasting, budgeting, and the internal financial control of smarterBATHROOMS+.

She is also responsible for our financial reporting to management, as well as our compliance. In her spare time, Michelle enjoys spending time with her family.

Ravi Katna

Finance Officer

As a valuable member of the accounts team, Ravi plays a crucial role in managing day-to-day financial transactions and providing financial analysis.

Ravi’s educational background includes a Master of Professional Accounting & Finance which has equipped him with a solid foundation in accounting principles and financial practices.

In his role, Ravi supports the accounts team by handling various financial transactions, such as invoicing, payments, and reconciliations. His attention to detail and accuracy ensure that financial records are maintained accurately and in compliance with regulatory requirements.

Outside of work, Ravi enjoys playing and watching cricket.


  • Master of Professional Accounting & Finance

Hams ElSayed

Marketing Assistant

Hams is a media and marketing professional with a solid foundation in digital media. She is highly skilled in communication and exhibits a keen fascination for technology and the evolution of the media landscape, especially in relation to emerging digital platforms. Hams is responsible for managing various aspects of smarterBATHROOMS+’s digital initiatives. Additionally, she provides valuable support to our designers and project management team by creating various visual communication tools.


  • Bachelor of Communications (Digital Media)

Charlie Heaton

Marketing - Technical Projects

Charlie is responsible for managing the many technical aspects of smarterBATHROOMS+’s digital initiatives and internal client programs.

Additionally, he provides valuable support to inter-company projects and the design and marketing departments through research and creating various digital platforms.

Charlie is passionate about AFL football and still plays. He’s a keen concertgoer and enjoys computer programming.



  • Bachelor of Computer Science (Studying)

Eloise Henderson

Design & Marketing Assistant

Eloise is a Marketing and Graphic Design Assistant and People and Culture Support professional.

She is passionate about using creative communication to connect with different audiences engagingly and loves using her graphic design skills to transform the ordinary into the extraordinary.

With her optimistic outlook and creative flair, she crafts visually appealing marketing materials for smarterBATHROOMS+ while fostering a positive workplace environment.


  • Bachelor of Design majoring in Communication Design

Vanessa Elders

Systems Administrator

Vanessa brings a wealth of experience and expertise to her role as our Systems Administrator at smarterBATHROOMS+. With a background spanning 16 years in Information Technology, Project Management, and Business Analysis, she is skilled in creating streamlined workflows and implementing IT solutions to enhance operational efficiency.

Vanessa’s primary responsibility is to identify areas within the organisation where processes can be improved and streamlined.

With her deep knowledge of IT systems and processes, Vanessa designs and implements technology solutions that empower the teams at smarterBATHROOMS+ to perform their tasks more efficiently.

She leverages her expertise in project management and business analysis to ensure that these solutions align with the organisation’s goals and objectives.

Her contributions drive process improvement, enhance operational effectiveness, and ultimately contribute to the company’s overall success in exceeding client expectations.


  • 16+ years Information Technology
  • 12+ years of Finance and Business Technology


  • Australian Institute of Management
  • CPA
  • Bachelor of Business in Accounting and Economics

smarterBATHROOMS+ careers

Are you looking for a role that will see you working within a dedicated team of professionals who are at the forefront of the residential renovations industry?

Visit the smarterBATHROOMS+ career page to see the current roles available.

Feel free to email us your resume at [email protected] if you’re interested in pursuing a role with smarterBATHROOMS+

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