2014 HIA Award Nominations
It is rare that a Kitchen and Bathroom renovation company is nominated for an HIA award; it is even more rare that it is in the customer service sector, but that is exactly what Smarter Bathrooms & Smarter Kitchens have done and they couldn’t be happier. In fact they have been nominated for six of nine awards entered.
In a crowded renovation market, and where the building sector in general is even more competitive, this nomination is special. Smarter Bathrooms & Smarter Kitchens are the underdog and will compete against large volume builders, but there is a quiet confidence that they can take out several awards including Customer Service.
“Traditionally the domain of volume builders, this little minnow of a business is punching well above its weight in Customer Service,” said a proud Andrew Crawshaw. “It is traditionally judged by industry peers, so it is actually a great honour to be nomionated.”
Customer service, along with great designs at an affordable price, is a big focus of Smarter Bathrooms & Smarter Kitchens’ value proposition. So when HIA view the projects that are submitted for entry, it will be difficult for them to ignore what is presented to them?
Of course it is a nervous wait for the Smarter team, to see how the judges will judge. But there is no doubt the judges will have a difficult time judging what is on offer.
The Semmons project completed in the leafy Melbourne suburb of East Brighton focuses on creating space in the bathroom including a bath to stretch out in and a vanity that had ample storage. A sense of depth and light was also created.
The Henderson project was a kitchen project that required a reduction of a complex array of visual lines and improved kitchen functionality, while maintaining existing ornate features and decluttering.
Other projects entered include a small bathroom in an Elwood apartment that had to fit in with the art deco style of the building and a long narrow bathroom in a Victorian Terrace that required an artistic makeover.
All these projects have made an impact on design and service offering.*
Six years ago Smarter Bathrooms & Smarter Kitchens embarked on research to determine the best practice for measuring ‘Customer Satisfaction’. They set out to be the most referred bathroom and kitchen company in Australia.
Six years later, with the development of best practice systems and processes, that dedication to the customer has paid off and been awarded by industry peers.
It seems when nothing is too much trouble, great things happen.
NB: To view all of the projects and to vote on your favourite ones go to Smarter Bathrooms & Smarter Kitchens’ Facebook page. Tell us what is your favourite design and why and go into the running to win a fantastic prize.