All content on this website is the intellectual property of HT CONSTRUCTION & DEVELOPMENT PTY LTD (ABN 61 106 581 006) trading as smarter BATHROOMS+ and its related entities. This material is protected under the Copyright Act 1968 (Cth). No part of this website may be copied, reproduced, stored, or transmitted in any form or by any means without prior written permission from smarterBATHROOMS+, except as permitted by law.
All material available on or through this website is provided for general information purposes only and may be updated or changed at any time without notice. Readers are responsible for making their own assessment and judgment of the information presented and are strongly encouraged to verify any details before relying on them. The information provided should not be considered a substitute for professional, legal, financial, or other expert advice.
To the fullest extent permitted by law, smarterBATHROOMS+ and its related entities disclaim all liability for any loss, claims, expenses, or damages, whether direct or indirect, arising from the use of this website or any information contained within it.
This website may contain links to external websites operated by third parties. While reasonable care is taken in providing such links, smarterBATHROOMS+ has no control over, and is not responsible for, the accuracy, reliability, or content of external websites, nor for any changes made to them. Access to third-party sites is at the user’s own risk and does not imply endorsement of any material, product, service, or organisation. We also disclaim responsibility for the privacy practices, computer integrity, or security of external sites. Visitors are encouraged to review the privacy policies of any third-party websites they access.
smarterBATHROOMS+ and its related entities make no warranties or representations regarding the accuracy, completeness, or suitability of material on this website or any linked sites. While reasonable efforts are made to ensure information is accurate, we accept no responsibility for any loss or damage arising from reliance on the information provided.
In this Privacy Policy, references to “we,” “us,” and “our” refer to HT CONSTRUCTION & DEVELOPMENT PTY LTD (ABN 61 106 581 006), trading as smarterBATHROOMS+, including our related bodies corporate, subsidiaries, affiliates, officers, employees, contractors, agents, and volunteers.
By providing your personal information to us, you consent to its collection, use, and disclosure in accordance with this Privacy Policy (as updated from time to time) and any other agreements that may apply between you and smarterBATHROOMS+.
We may amend this Privacy Policy periodically, and any updates will be published on our website. We encourage you to review our Privacy Policy regularly to stay informed about how we manage and protect your personal information.
At smarterBATHROOMS+, we may collect your personal information in the course of our business operations, and we are committed to protecting and respecting your privacy.
This Privacy Policy applies to all personal information collected by smarterBATHROOMS+ through our website. It also explains your rights to access, update, or request the removal of the personal information we hold about you, as well as how we address privacy-related concerns.
We comply with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth). These principles govern how we collect, use, disclose, store, protect, and ultimately dispose of your personal information. For more information on the APPs, you can visit the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
For the purposes of this Privacy Policy and related documents, the following terms are defined as follows:
Cookies: Small text files stored on a user’s computer, phone, or device for record-keeping and tracking purposes.
Information: Refers collectively to Personal Information and Non-Personal Information.
Minor(s): Individuals under the age of 18 years.
Non-Personal Information: Any information that does not specifically identify an individual or directly relate to a person.
Personal Information: Information or an opinion about an identified individual, or an individual who is reasonably identifiable, regardless of whether the information is true or recorded in material form. Examples include:
-name;
-postal or street address;
-email address;
-telephone number or other contact details;
-age or date of birth;
-credit, debit, or bank account details;
-device ID, device type, and geo-location information;
-any other details deemed by us to constitute Personal Information.
Services: The services offered by smarterBATHROOMS+ and its related entities to consumers.
User / You: Refers to individuals who use the Website, purchase services, or otherwise interact with smarterBATHROOMS+.
Website: Refers to www.smarterbathrooms.com.au.
At smarterBATHROOMS+, we may collect, hold, use, and disclose your Personal Information to support our business operations, improve our services, and provide you with a safe, efficient, and tailored experience.
The type of Personal Information we collect will vary depending on whether you are a client, prospective client, or an independent contractor. This may include (but is not limited to): your name, email address, residential or mailing address, telephone number, profession or occupation, billing and transaction details, service preferences, and marketing-related information.
We may collect your Personal Information when you:
-interact with our Website, including submitting details via the Book a Home Consultation form, downloading an advice guide, or using our 3D Bathroom Planner or 3D Kitchen Planner;
-make an enquiry or engage us to provide services;
-communicate with our team via phone, email, letter, social media, surveys, or feedback platforms;
-complete a transaction with us;
-participate in promotions, or competitions;
-provide financial details such as bank account or credit card information, or property-related information where required;
-allow us to take images or videos of your property as part of our services.
smarterBATHROOMS+ may collect, hold, use, and disclose your Personal Information for purposes including, but not limited to:
-providing our products and services to you, and communicating with you via emails, SMS and push notifications in relation to those services;
-improving the quality, performance, and standard of the services we provide;
-facilitating communication with prospective or actual clients, suppliers, and contractors;
-enabling access to, and improving the functionality of, our Website;
-conducting research, surveys, competitions, loyalty programs, or market analysis to better understand and respond to your needs;
-providing information or marketing material about products, services, promotions, or offers that may be of interest to you (with the option to opt out of such communications at any time);
-carrying out administrative functions, business processing, or quality assurance activities;
-performing necessary financial checks
-complying with legal and regulatory obligations, resolving disputes, and enforcing our agreements; and
-protecting and safeguarding our rights, business, and clients.
We will only collect Personal Information when you have consented, when it is reasonably necessary for our business functions, or when required by law. Where you choose not to provide certain information, or request to remain anonymous or use a pseudonym, we may not be able to deliver the services you have requested.
smarterBATHROOMS+ takes reasonable steps to protect the Personal Information we hold, whether in electronic or paper form, from misuse, loss, unauthorised access, modification, or disclosure.
You may withdraw your consent to the use of your Personal Information at any time by contacting us in writing via the details provided in Contact Us below.
smarterBATHROOMS+ and/or our trusted third-party partners may send you direct marketing communications from time to time. By providing your Personal Information, you consent to its use for marketing purposes, which may include emails, SMS, mail, or other forms of communication. All marketing activities comply with the Spam Act 2003 and relevant best practice guidelines.
We will only send promotional emails with your consent and will always include our business details and a clear, functional unsubscribe option in every message.
You may opt out of receiving marketing communications at any time by:
-following the unsubscribe link in our emails or SMS,
-contacting us via the details on our Website, or
-emailing us directly at [email protected].
Please note that opting out will stop future communications from us; however, we cannot remove your Personal Information from the databases of third parties or affiliates we have already shared it with prior to your request.
We do not knowingly collect Personal Information from individuals under 18 years of age. If you are a parent or guardian, please ensure children do not submit Personal Information to us without your prior consent.
You consent to smarterBATHROOMS+ collecting your Personal Information directly from you when you:
-make an enquiry with us by phone, email, online, or in person;
-provide your contact details or complete an online enquiry via our Website;
-engage us, or discuss engaging us, to provide services or advice;
-attend our showrooms, offices, consultations (phone or in-person) or other events;
-negotiate with us in relation to our services, including quotation, contractural or renovation related matters;
-provide details during home consultations (phone or in-person) property inspections, project management or by giving us your business card;
-interact with us through our official social media channels (such as Facebook, Instagram, Pinterest, YouTube, LinkedIn, or similar), including entering competitions, subscribing to our blog, posting, following, liking, or commenting.
We may also collect your Personal Information from third parties, including:
-credit reporting agencies,
-publicly available sources, or
-other parties relevant to providing you with our services.
We may disclose your Personal Information to:
-our employees, partners, affiliates, subsidiaries, related companies, contractors, and service providers (including IT administrators, web hosting providers, payment processors, mailing houses, couriers, and data entry providers);
-our marketing partners, consultants, retailers, and other commercial partners, for business and marketing purposes;
-third parties where it is necessary to deliver a service or promotional offer you have requested;
-the general public, if you submit content that is intended to be publicly visible (such as blog comments, reviews, or social media activity connected with our services);
-other third parties or platforms where you have chosen, requested, or consented to share your information; and
-any other organisation with your consent.
We, or the third parties we work with, may also disclose Personal Information where we reasonably believe it is necessary to:
-comply with any law, regulation, or legal process;
-protect our rights, employees, consultants, partners, or clients; or
-protect the rights and interests of our third-party partners.
In addition, we may disclose Personal Information:
-as required by law or regulatory authorities,
-to enforce our terms and conditions, and
-in the event of a major business transaction (such as a sale, merger, consolidation, or transfer of assets).
Please note that third parties we share information with may have their own privacy policies, which govern how they manage and protect Personal Information. Some of these entities (or their servers) may be located outside Australia.
smarterBATHROOMS+ takes reasonable steps to ensure that the Personal Information we collect, hold, use, and disclose is accurate, complete, and up to date. If you believe any Personal Information we hold about you is incorrect or incomplete, you may request a correction. We will take reasonable steps to update or correct the information as soon as practicable, considering the purposes for which it is held.
Where permitted by law, you may also request to access, correct, update, restrict, object to the use of, or delete the Personal Information we hold about you. To do so, please contact us using the details provided in Contact Us below. We will respond to your written request in accordance with applicable privacy laws.
For security and verification purposes, we may only act on requests relating to the Personal Information associated with the email address or account you use to contact us. We may also require additional verification of your identity before fulfilling your request.
Please note that, in some cases, we may need to retain certain information for legal, record-keeping, or transactional purposes. Additionally, residual information may remain in our systems or backup records even after a deletion request has been processed.
Complaints
If you have any complaints regarding our handling of your Personal Information, including any alleged breaches of the Australian Privacy Principles (APPs), or if you have questions about this Privacy Policy, please submit your complaint or query in writing. You can find our contact details in Contact Us below. We will make every effort to address and resolve your complaint promptly, taking into account the nature and complexity of the issue.
All complaints and associated information will be treated as strictly confidential. In some cases, we may share relevant details with affected parties to ensure a thorough investigation. Following our review, we will notify you of the outcome and any actions taken to resolve the matter.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For guidance on how to escalate your complaint, please visit: https://www.oaic.gov.au/privacy/privacy-complaints
smarterBATHROOMS+ may collect Non-Personal Information from users of the Website, including but not limited to data on which sections of the Website are most frequently visited, how often these sections are accessed, the duration of visits, and other usage patterns. This information is collected in an aggregated, non-identifiable form and may be shared with smarterBATHROOMS+ employees, consultants, and partners. The purpose of collecting this data is to better understand Website usage and improve the efficiency, functionality, and overall user experience of our services.
We do not solicit or knowingly collect Personal Information from Minors. If we discover that we have received Personal Information from an individual who indicates he or she is, or that we otherwise have reason to believe is, a Minor, we will promptly delete such information from our systems. A Minor’s parent or legal guardian may request that the Minor’s Personal Information be corrected or promptly deleted from our files by contacting us via the details in Contact Us below. Please note that your request or our deletion may not ensure complete or comprehensive removal of the content or information.
smarterBATHROOMS+ may use cookies and similar tracking technologies on our Website to recognise your browser on each visit, monitor the pages you access, and deliver targeted content or advertisements to your device. Cookies are small text files stored on your device for record-keeping purposes. Most web browsers are configured to accept cookies; however, you can choose to disable or block cookies in your browser settings. Please note that certain features of the Website may not function as intended if cookies are disabled.
When accessing our website forms, you may submit an enquiry manually via the online form or by authenticating your details via other platforms. In doing so, we may receive personal information linked to your social media account. Interacting with our social media pages, such as ‘liking’ or ‘following’ us, may also provide us with access to certain information, depending on your privacy settings.
Some sections of the Website may require a unique password for access. You are responsible for keeping this password confidential and notifying us immediately of any loss or unauthorised use.
The Website is hosted in Australia. By using the Website, you consent to the collection, storage, and transfer of your personal information to Australia, regardless of your location.
smarterBATHROOMS+ may store your Personal Information and Non-personal Information in both electronic and hard copy formats. We implement reasonable physical, administrative, personnel, and technical measures to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure.
While we strive to maintain robust security practices, we cannot guarantee complete protection of your Personal Information. Accordingly, we are not liable for any unauthorised access, disclosure, or inadvertent loss of information, to the extent permitted by law.
Please note that we cannot guarantee the secure transmission of Personal Information submitted through the internet or via our Website.
smarterBATHROOMS+ reserves the right to update or amend this Privacy Policy at any time. The most current version of the Privacy Policy will be available on our Website and at our offices and will take effect immediately upon posting online.
Please note that, as our Website is accessed via the internet, a medium that is inherently insecure, we cannot guarantee the security of information transmitted online. Any Personal Information or other data you provide through the Website is submitted at your own risk, and we cannot ensure that it will not be intercepted during transmission.
If you have any queries about the privacy policy or require further information on how we handle Personal Information, you are invited to contact our offices using the following details:
Please contact:
smarterBATHROOMS+
E: [email protected]
P: 1300 662 838
Via Mail: U1, 77 Salmon St,
Port Melbourne VIC 3207